Pontus Broberg in

Pontus Broberg

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Engineering Manager at Marks and Spencer
📍 St Albans, England, United Kingdom

Pontus is a results-driven IT leader with over 20 years of international experience at firms like Marks and Spencer and London Luton Airport. He specializes in digital transformation, operational resilience, and driving business growth in complex, 24/7 environments. He holds an ITIL Foundations certification and a degree in Information Technology.

Colleagues describe Pontus as a skillful leader with exceptional communication skills, intelligence, and warmth, who brings significant energy to his teams. His certifications in First Aid/CPR and First Response Fire Safety suggest a proactive and responsible character outside of his direct IT role, with a focus on preparedness and safety.

He once improved a companys Service Level Agreement (SLA) from 56% to 98% while maintaining a customer satisfaction score of over 90%.

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Experience
12 Years
Current Role
Engineering Manager
Job Level
Middle
Location
St Albans, England, United Kingdom
Personality Overview

How Pontus shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Pontus cares about

Operational Resilience
His career is focused on creating scalable, secure, and high-performing IT environments for complex, 24/7 operations in sectors like aviation and logistics.
ITIL Service Management
He is ITIL certified and has a proven track record of building and optimizing ITIL-aligned ServiceDesk environments to dramatically improve performance metrics.
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Career

Work history

2-2026
Engineering Manager
Marks and Spencer
10-2025
Independent Information Technology Consultant
Bridge-Mountain Consulting ltd
9-2024 - 9-2025
Information Technology Operations Manager
London Luton Airport
9-2021 - 5-2024
Head of IT Service Delivery
DO & CO AG
1-2021 - 5-2024
Head of IT (UK)
DO & CO AG
In the press

Media appearances

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Education
2002 - 2004
Bachelor’s in Information Technology (Equivalent)
Studium Hisingen
2002 - 2002
Network Architect
Studium Ale
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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