Pontus Broberg

Judge
DISC Type : Dc

Engineering Manager at Marks and Spencer

St Albans, England, United Kingdom

Overview

Pontus is a results-driven IT leader with over 20 years of international experience at firms like Marks and Spencer and London Luton Airport. He specializes in digital transformation, operational resilience, and driving business growth in complex, 24/7 environments. He holds an ITIL Foundations certification and a degree in Information Technology.

Colleagues describe Pontus as a skillful leader with exceptional communication skills, intelligence, and warmth, who brings significant energy to his teams. His certifications in First Aid/CPR and First Response Fire Safety suggest a proactive and responsible character outside of his direct IT role, with a focus on preparedness and safety.

He once improved a companys Service Level Agreement (SLA) from 56% to 98% while maintaining a customer satisfaction score of over 90%.

Personality Overview

Demanding

Fast But Wary

Generally Skeptic

They respond well to strong and respectful communication.  They are not always relationship oriented. They like to move fast and expect the same from others.

Topics They Care About

Operational Resilience
His career is focused on creating scalable, secure, and high-performing IT environments for complex, 24/7 operations in sectors like aviation and logistics.
ITIL Service Management
He is ITIL certified and has a proven track record of building and optimizing ITIL-aligned ServiceDesk environments to dramatically improve performance metrics.
Digital Transformation
His passion lies in turning technology into a business enabler, leading digital strategy and transformation initiatives across multiple international industries.

Media Appearances

Pontus has no verified media appearances

Work History

2-2026
Engineering Manager at Marks and Spencer
10-2025
Independent Information Technology Consultant at Bridge-Mountain Consulting ltd
9-2024 - 9-2025
Information Technology Operations Manager at London Luton Airport
9-2021 - 5-2024
Head of IT Service Delivery at DO & CO AG
1-2021 - 5-2024
Head of IT (UK) at DO & CO AG

Education

2002 - 2004
Bachelor’s in Information Technology (Equivalent) from Studium Hisingen
2002 - 2002
Network Architect from Studium Ale

More Information

Social Presence :

Prographics :

Exp : 12 Location : St Albans, England, United Kingdom Job Level : Middle Designation : Engineering Manager at Marks and Spencer
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Insights For Selling To Pontus

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Be respectful but crisp

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pontus is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Pontus

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Pontus move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Pontus take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Pontus

Personality Compatibility


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