Poojitha Pyla

Editor
DISC Type : CS

Associate technical support engineer at Kong Inc.

Bengaluru, Karnataka, India

Overview

Poojitha Pyla is an Associate Technical Support Engineer at Kong Inc. , building on her prior experience as an Associate Consultant at Capgemini. A graduate of Vignans Institute of Information Technology, she is an AWS Certified Solutions Architect specializing in technical support, API testing, and customer issue resolution.

Driven by a desire for continuous learning, Poojitha explores interests beyond her immediate role, including data science and cybersecurity. She actively follows industry leaders such as IBM and Oracle to stay informed about technological advancements and broaden her professional knowledge base.

She holds two significant AWS certifications: Cloud Practitioner and Solutions Architect – Associate.

Personality Overview

Fact-Driven

Sometimes Friendly

Objective Thinker

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are thorough and always follow a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

API Management
As a Technical Support Engineer at Kong Inc. , she specializes in helping clients with API lifecycle management and complex troubleshooting.
Cloud Architecture
She holds two AWS certifications (Cloud Practitioner and Solutions Architect), demonstrating a strong foundational knowledge of cloud infrastructure and services.
Technical Problem-Solving
Her roles at Kong and Capgemini have centered on issue resolution, on-call support, and managing service-level agreements for customers.

Media Appearances

Poojitha has no verified media appearances

Work History

1-2025
Associate technical support engineer at Kong Inc.
9-2021 - 1-2025
Associate Consultant at Capgemini

Education

7-2017 - 6-2021
Bachelor of Technology - BTech from Vignan's institute of information technology

More Information

Social Presence :

Prographics :

Exp : 4 Location : Bengaluru, Karnataka, India Job Level : Junior Designation : Associate technical support engineer at Kong Inc.
URL has been copied!

Insights For Selling To Poojitha

During A Call Or A Meeting

DO's

  • Actively address their concerns around change, risk, and acceptance by users
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself

DONT's

  • Avoid emotional and informal language, stay objective and to the point instead
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Poojitha is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Poojitha

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Poojitha move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Poojitha take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Poojitha

Personality Compatibility


Other Kong Inc. Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.