Prashanth Kumar (PK)

Pioneer
DISC Type : Isd

Senior Director Process Reengineering at Optus

Melbourne, Victoria, Australia

Overview

Prashanth is a Senior Director at Optus specializing in large-scale transformation and process reengineering. With over two decades of experience, he is an expert in productivity strategy, automation, and AI/ML implementation, holding a Master Black Belt certification. Colleagues describe him as practical, goal-oriented, and collaborative.

He has a keen interest in the future of Global Business Services (GBS) and business transformation, frequently participating in industry discussions and events on the topic.

He received Telstras top honor, the Extreme Awards, for deploying a record number of RPA solutions in under 10 months.

Personality Overview

Decisive But Friendly

Dynamic But Sincere

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Process Automation
Has a proven track record of deploying RPA, AI/ML, and chatbot solutions at scale, delivering significant cost reduction and value generation in previous roles.
Strategic Transformation
Focuses on formulating and executing large-scale productivity strategies across diverse industries, including banking, telecom, and IT.
Business Service Optimization
Actively engages with industry leaders on topics shaping the future of Global Business Services (GBS), IT, and BPO, as shown by his recent activities.

Media Appearances

Prashanth Kumar - Senior Director Process Reengineering at Optus. Featured in TheOrg.com

See Now

Work History

10-2025
Senior Director Process Reengineering at Optus
11-2021 - 10-2025
Head of Program and Service Management Office at Treasury Wine Estates
3-2021 - 11-2021
Chapter Lead Process Excellence at Telstra
7-2015 - 3-2021
Senior Strategy and Process Consulting Lead (Robotic Process Automation) at Telstra
7-2012 - 7-2015
Process Improvement Manager at Telstra

Education

Master Black Belt from Lean Sigma Institute
2011 - 2012
Certificate IV in Finance from The National Finance Institute

More Information

Social Presence :

Prographics :

Exp : 28 Location : Melbourne, Victoria, Australia Job Level : Senior Designation : Senior Director Process Reengineering at Optus
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Insights For Selling To Prashanth

During A Call Or A Meeting

DO's

  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Prashanth is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Prashanth

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Prashanth move?

  • They are generally fast movers and can take quick decisions
  • Can Prashanth take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Prashanth

Personality Compatibility


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