Rachel Hunter
Login to view DISC.Rachel is a senior leader with a 20-year career in the outsourced contact centre industry, specializing in customer experience and business transformation. Currently the Head of Frontline Customer Service & Complaints at Thames Water, she excels at identifying operational inefficiencies and leading teams to deliver high-quality service across diverse industries.
Rachel took a career break for full-time parenting, describing the role as a "Domestic Engineer and Household Manager. " She focused on raising her son, an experience she credits with honing her skills in multitasking, crisis management, and deadline enforcement in a dynamic and demanding environment.
She humorously described her young son as a “tenacious but often disruptive ‘employee’ who hates to hear the word no. ”
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DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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