Rachel Vincent
Login to view DISC.Rachel Vincent is a senior operational executive with over 30 years of experience leading large, complex customer operations in the Energy, Water, and Digital Media sectors. A graduate of the University of Bedfordshire with an MICM certification, people describe her as supportive, motivating, and talented at driving teams to achieve successful business outcomes.
Outside of her core leadership roles, Rachel shows a significant passion for hands-on fieldwork. She frequently conducts on-site audits and joins her teams in the field, demonstrating a deep commitment to operational excellence, safety standards, and understanding the practical realities of delivering exceptional customer service.
Unique fact: Rachel has direct experience building and leading offshore customer service operations from the ground up in both South Africa and India for British Gas.
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