Rochelle Dickson

Collaborator
DISC Type : si

Head of Customer Service at SSE Energy Solutions

United Kingdom

Overview

Rochelle Dickson serves as the Head of Customer Service for SSE Distributed Energy, bringing experience from other major UK companies like Centrica. She is focused on enhancing the customer journey within the energy sector, overseeing service delivery and strategic initiatives to improve consumer interactions.

She was instrumental in a partnership with PayPoint to provide customers with more convenient bill payment options at thousands of retail locations across the country.

Personality Overview

Good Listener

Fair-minded

Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to go for proven solutions. Win-win scenarios can appeal strongly to them.

Topics They Care About

Customer Convenience
Was quoted regarding a partnership with PayPoint to give SSE Heat Networks customers bill payment access at over 28, 000 retail outlets.
Energy & Utilities
[Predicted] Her career at SSE and interest in Centrica indicate a long-term focus on the UK's energy and utilities sector.
Service Delivery
[Predicted] As the Head of Customer Service, her primary focus is on the operational execution and quality of service provided to customers.

Media Appearances

Rochelle has no verified media appearances

Work History

Head of Customer Service at SSE Energy Solutions

Education

Rochelle has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Service at SSE Energy Solutions
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Insights For Selling To Rochelle

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • If possible, involve their colleagues in the sales process
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t ask too many questions that sound too dry and objective
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rochelle is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Rochelle

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Rochelle move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Rochelle take some risk or not?

  • It is unlikely that they will take many risks.

You And Rochelle

Personality Compatibility


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