Rafael Adamiak

Activist
DISC Type : Cd

Gerente Sênior de Operações at Foundever

Barueri, São Paulo, Brazil

Overview

Rafael Adamiak is a senior operations manager with over 18 years of leadership in the BPO and IT industries, specializing in customer experience. Described by colleagues as an inspiring, ethical, and results-oriented leader, he has managed operations for major companies like Foundever and Samsung and holds an MBA from Fundação Getulio Vargas.


He has direct experience with Chinese clients, leading him to analyze the different strategic paths Brazil and China are taking in the evolution of customer experience.

Personality Overview

Value Conscious

Meticulous

Observative

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Global CX Strategy
He actively analyzes and compares customer experience models, contrasting Brazil's focus on loyalty with China's emphasis on revenue generation, based on his work with global clients.
Operational Leadership
His career is focused on developing team talents through coaching and mentoring, consistently achieving positive results and earning praise as an inspiring leader.
BPO & IT Services
With a long history at companies like Foundever, Concentrix, and Samsung, he has deep expertise in managing and improving operations within the IT and BPO industries.

Media Appearances

Rafael has no verified media appearances

Work History

11-2025
Gerente Sênior de Operações at Foundever
7-2025 - 10-2025
Gerente de operações at Foundever
3-2025 - 5-2025
Gerente Executivo de Operações at ABAI Brasil
9-2024 - 2-2025
Senior Operations Manager at Concentrix
4-2024 - 9-2024
Service Manager at Samsung Brasil

Education

2016 - 2017
MBA from FGV - Fundação Getulio Vargas
2011 - 2012
Pós Graduação from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 5 Location : Barueri, São Paulo, Brazil Job Level : N/A Designation : Gerente Sênior de Operações at Foundever
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Insights For Selling To Rafael

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Refer to testimonials from others in similar positions
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rafael is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rafael

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rafael move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Rafael take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rafael

Personality Compatibility


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