Rafael Adamiak is a senior operations manager with over 18 years of leadership in the BPO and IT industries, specializing in customer experience. Described by colleagues as an inspiring, ethical, and results-oriented leader, he has managed operations for major companies like Foundever and Samsung and holds an MBA from Fundação Getulio Vargas.
He has direct experience with Chinese clients, leading him to analyze the different strategic paths Brazil and China are taking in the evolution of customer experience.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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