Rafael Adamiak in

Rafael Adamiak

Activist · DISC type Cd
Gerente Sênior de Operações at Foundever
📍 Barueri, São Paulo, Brazil

Rafael Adamiak is a senior operations manager with over 18 years of leadership in the BPO and IT industries, specializing in customer experience. Described by colleagues as an inspiring, ethical, and results-oriented leader, he has managed operations for major companies like Foundever and Samsung and holds an MBA from Fundação Getulio Vargas.

He has direct experience with Chinese clients, leading him to analyze the different strategic paths Brazil and China are taking in the evolution of customer experience.

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Experience
5 Years
Current Role
Gerente Sênior de Operações
Location
Barueri, São Paulo, Brazil
Personality Overview

How Rafael shows up

Value Conscious
Meticulous
Observative

They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Rafael cares about

Global CX Strategy
He actively analyzes and compares customer experience models, contrasting Brazil's focus on loyalty with China's emphasis on revenue generation, based on his work with global clients.
Operational Leadership
His career is focused on developing team talents through coaching and mentoring, consistently achieving positive results and earning praise as an inspiring leader.
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Career

Work history

11-2025
Gerente Sênior de Operações
Foundever
7-2025 - 10-2025
Gerente de operações
Foundever
3-2025 - 5-2025
Gerente Executivo de Operações
ABAI Brasil
9-2024 - 2-2025
Senior Operations Manager
Concentrix
4-2024 - 9-2024
Service Manager
Samsung Brasil
In the press

Media appearances

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Education
2016 - 2017
MBA
FGV - Fundação Getulio Vargas
2011 - 2012
Pós Graduação
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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