Rafael Adamiak is a senior operations manager with over 18 years of leadership in the BPO and IT industries, specializing in customer experience. Described by colleagues as an inspiring, ethical, and results-oriented leader, he has managed operations for major companies like Foundever and Samsung and holds an MBA from Fundação Getulio Vargas.
He has direct experience with Chinese clients, leading him to analyze the different strategic paths Brazil and China are taking in the evolution of customer experience.
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Experience
5 Years
Current Role
Gerente Sênior de Operações
Location
Barueri, São Paulo, Brazil
Personality Overview
How Rafael shows up
Value Conscious
Meticulous
Observative
They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.
Priorities
Topics Rafael cares about
Global CX Strategy
He actively analyzes and compares customer experience models, contrasting Brazil's focus on loyalty with China's emphasis on revenue generation, based on his work with global clients.
Operational Leadership
His career is focused on developing team talents through coaching and mentoring, consistently achieving positive results and earning praise as an inspiring leader.
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Career
Work history
11-2025
Gerente Sênior de Operações
Foundever
7-2025 - 10-2025
Gerente de operações
Foundever
3-2025 - 5-2025
Gerente Executivo de Operações
ABAI Brasil
9-2024 - 2-2025
Senior Operations Manager
Concentrix
4-2024 - 9-2024
Service Manager
Samsung Brasil
In the press
Media appearances
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Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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