Ragini Rengarajan

Editor
DISC Type : CS

Associate Solution Consultant at Servion Global Solutions

Chennai, Tamil Nadu, India

Overview

Ragini is a results-driven presales professional with over nine years of experience in the IT services sector, specializing in CCaaS. She excels in consultative selling, customer experience management, and solution architecture, holding a Master of Engineering from College of Engineering, Guindy.

She has earned multiple professional certifications, including from NICE, Genesys, and a recent OCI Gen AI certification from Oracle, demonstrating a commitment to continuous learning and staying current with industry advancements.

Unique fact: Ragini holds accredited presales professional certifications from both NICE and Genesys, key competitors in the contact center space.

Personality Overview

Skeptic

Late Adopter

Self-Disciplined

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Contact Center Solutions
Her entire career is focused on the CCaaS domain, with specific certifications and a role as an Associate Solution Consultant in this field.
Generative AI
She recently completed an OCI Gen AI Certification, indicating a proactive interest in emerging AI technologies and their application in IT services.
Customer Experience (CX)
Her background is rooted in "Customer Experience Management, " showing a focus on delivering high-value solutions that improve customer satisfaction.

Media Appearances

Ragini has no verified media appearances

Work History

7-2015
Associate Solution Consultant at Servion Global Solutions

Education

9-2012 - 6-2014
Master of Engineering - MEng from College of Engineering, Guindy
9-2012 - 6-2014
Master of Engineering - MEng from College of Engineering, Guindy

More Information

Social Presence :

Prographics :

Exp : 10 Location : Chennai, Tamil Nadu, India Job Level : N/A Designation : Associate Solution Consultant at Servion Global Solutions
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Insights For Selling To Ragini

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • When following up with them, expect slowness; use questions to engage them, preferably over email.

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ragini is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Ragini

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Ragini move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Ragini take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Ragini

Personality Compatibility


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