Rahul Rajpal

Sharpshooter
DISC Type : DC

VP Customer Experience, Customer Success & Global Operations at Aspire

Gurgaon, Haryana, India

Overview

Rahul has no verified overview

Personality Overview

Fast But Analytical

ROI Driven

Thorough Evaluator

They prefer to move quickly, and expect the same from others.  They like to stay in control of the negotiation or defining of the terms. They are less concerned about the product and more about its potential impact.

Topics They Care About

Rahul has no verified topics they care about

Media Appearances

Rahul has no verified media appearances

Work History

9-2023
VP Customer Experience, Customer Success & Global Operations at Aspire
5-2019 - 9-2023
Global Director Customer Experience, Head of Global Partner Operations at Google
4-2015 - 4-2019
Head of CX Partner Operations India site at Google
2-2011 - 4-2015
Director of Operations Regulatory Business Assurance at American Express
5-2006 - 2-2011
Customer Experience Service Delivery Leader at American Express

Education

2015 - 2015
Programme in Strategic Management from Indian Institute of Management, Kozhikode
2007 - 2009
Master of Business Administration (M.B.A.) from Symbiosis Institute of Management Studies

More Information

Social Presence :

Prographics :

Exp : 25 Location : Gurgaon, Haryana, India Job Level : Senior Designation : VP Customer Experience, Customer Success & Global Operations at Aspire
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Insights For Selling To Rahul

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rahul is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rahul

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Rahul move?

  • If convinced, they can reach decisions quite fast.
  • Can Rahul take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Rahul

Personality Compatibility


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