Rajesh Kumar Das

Evaluator
DISC Type : dcs

Director of Client Operations & Client Experience at Risk Strategies Company

United States

Overview

Rajesh Kumar Das is a results-driven operations leader at Academic Health Plans (Risk Strategies), managing client operations and experience for student insurance programs. With over 16 years in the US healthcare industry, including a long tenure at UnitedHealthcare, he specializes in process improvement and managing large-scale contact center and claims operations. He recently completed Whartons Management Development Program.


He recently completed the prestigious Management Development Program at The Wharton School.

Personality Overview

Hard To Convince

Thorough Evaluator

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Client Experience
His current role as Director of Client Experience at Risk Strategies focuses on delivering world-class service and support for student health insurance programs.
Process Improvement
He is a certified Lean Six Sigma Green Belt and recently shared his completion of the certification, emphasizing his focus on continuous improvement in healthcare operations.
Executive Education
He recently completed and enthusiastically posted about his transformative experience in the Management Development Program at The Wharton School.

Media Appearances

Rajesh has no verified media appearances

Work History

4-2025
Director of Client Operations & Client Experience at Risk Strategies Company
5-2022 - 11-2024
Associate Director A&I Individual Operations at UnitedHealthcare
10-2021 - 5-2022
Senior Manager QuEST Quality Claims and Customer Service at UnitedHealthcare
4-2018 - 10-2021
Senior Manager Operations Training & Customer Service Quality at UnitedHealthcare
6-2017 - 4-2018
Manager Claims Training & Development at UnitedHealthcare

Education

3-2023 - 10-2023
Executive Management Development Program from Wharton Executive Education
2005 - 2008
Bachelor’s Degree in Business Administration from University of Allahabad

More Information

Social Presence :

Prographics :

Exp : 16 Location : United States Job Level : Mid-senior Designation : Director of Client Operations & Client Experience at Risk Strategies Company
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Insights For Selling To Rajesh

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rajesh is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Rajesh

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Rajesh move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Rajesh take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Rajesh

Personality Compatibility


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