Ramya Nijagunamurthy

Energizer
DISC Type : I

Senior Manager, Customer Support at Commvault

Bengaluru, Karnataka, India

Overview

Ramya Nijagunamurthy is a long-tenured Senior Manager of Technical Support at Commvault, having built her career entirely within the company. A graduate of Visvesvaraya Technological University, she has progressed from an engineer to a leadership role, demonstrating deep expertise in customer support operations.

A recommendation from a former direct report highlights her warm, welcoming, and supportive management style over a three-year period.

Her entire professional journey has been dedicated to Commvault, showcasing remarkable loyalty and internal career advancement.

Personality Overview

Relationship Oriented

Big Picture Person

Imaginative

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Customer Support
Her entire career, from Support Engineer to Senior Manager, has been dedicated to customer support and technical assistance at Commvault.
Team Leadership
She has consistently progressed through leadership ranks at Commvault, and a former report praised her as a warm and supportive manager.
Career Progression
Her journey from an entry-level engineer to a senior manager within a single company demonstrates a focus on long-term growth and loyalty.

Media Appearances

Ramya has no verified media appearances

Work History

7-2024
Senior Manager, Customer Support at Commvault
11-2019 - 6-2024
Manager, Customer support at Commvault
5-2019 - 11-2019
Associate Manager at Commvault
2-2018 - 5-2019
Technical Team Leader at Commvault
4-2014 - 2-2018
Support Engineer at Commvault

Education

2001 - 2005
Bachelor of Engineering (B.E.) from Visvesvaraya Technological University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Senior Manager, Customer Support at Commvault
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Insights For Selling To Ramya

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Talk anecdotally about the customer experience that your product offers
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ramya is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Ramya

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Ramya move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Ramya take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Ramya

Personality Compatibility


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