Ranjeet Kumar

Inquirer
DISC Type : cd

Service Delivery Manager at Accenture in India

Gurgaon, Haryana, India

Overview

Ranjeet Kumar is a results-oriented Service Delivery Manager at Accenture with over 18 years of experience in IT Service Management. He has a proven track record in optimizing processes and leading teams in incident, change, and problem management to ensure client satisfaction and achieve organizational goals.

He is certified as both an Amazon Web Services Cloud Practitioner and an ISO/IEC 20000 IT Service Management Lead Auditor, combining modern cloud knowledge with established service management standards.

Personality Overview

Upfront

Demanding

ROI Conscious

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

ITSM Optimization
His entire career is focused on optimizing IT Service Management, including leading incident, change, and problem management with a focus on continuous improvement.
Service Delivery
As a Service Delivery Manager, he is responsible for leading teams to provide high-quality services and maintain strong client satisfaction.
Cloud Services
His Amazon Web Services Cloud Practitioner certification signals a professional interest in cloud technologies and their application in service management. [Predicted]

Media Appearances

Ranjeet has no verified media appearances

Work History

9-2019
Service Delivery Manager at Accenture in India
5-2012 - 8-2019
Problem Manager at Accenture
1-2009 - 4-2012
SENIOR SPECIALIST at HCL Technologies (Infrastructure Services Division)
10-2007 - 1-2009
Sr. Analyst at Patni Computer Systems
12-2006 - 10-2007
Technical Support Officer at Convergys

Education

2001 - 2004
Diploma from AITH, Kanpur
1998 - 2000
10+2 from Dayawati Modi Public School

More Information

Social Presence :

Prographics :

Exp : 18 Location : Gurgaon, Haryana, India Job Level : Middle Designation : Service Delivery Manager at Accenture in India
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Insights For Selling To Ranjeet

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization
  • Be crisp while making the pitch

DONT's

  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ranjeet is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Ranjeet

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Ranjeet move?

  • Their decision making speed is somewhere in the middle.
  • Can Ranjeet take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Ranjeet

Personality Compatibility


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