Rena Chen

Energizer
DISC Type : I

Quality Assurance Manager at Murata

Shenzhen, Guangdong, China

Overview

Rena is a Quality Assurance Manager with a track record of building quality systems from the ground up. She specializes in continuous improvement and customer relationship management, having successfully increased yields and significantly reduced customer complaints. She holds a Bachelors degree from Fujian Agriculture and Forestry University.

Outside of her professional life, Rena is a positive and adaptable individual who enjoys hiking and watercolor painting. She is an animal lover and her personality type is ENFJ, which underscores her sympathetic and outgoing nature.

Rena is the proud owner of two parrots that she has taught how to speak.

Personality Overview

Imaginative

Relationship Oriented

Full Of Energy

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Quality System Building
Her profile highlights a track record of successful '0-1' establishment of quality systems, a core part of her professional identity as a QA Manager.
Process Optimization
Passionate about continuous improvement, she has earned awards for cost reduction and process enhancement, and successfully increased production yields by 5%.
Customer Satisfaction
As a self-identified CRM Specialist, she reduced customer complaints by 40% and improved issue resolution times by 30% in a previous role.

Media Appearances

Rena has no verified media appearances

Work History

7-2018 - 11-2025
Quality Assurance Manager at Murata
11-2016 - 7-2017
Customer Quality Engineer at VTech Electronics

Education

2012 - 2016
Bachelor's Degree from 福建农林大学

More Information

Social Presence :

Prographics :

Exp : 8 Location : Shenzhen, Guangdong, China Job Level : N/A Designation : Quality Assurance Manager at Murata
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Insights For Selling To Rena

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rena is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Rena

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Rena move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Rena take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Rena

Personality Compatibility


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