Renato Chianca

Inquirer
DISC Type : cd

Head de Operações - For Sale at QuintoAndar

São Paulo, São Paulo, Brazil

Overview

Renato Chianca is an experienced operations and customer experience leader with over 15 years in people management. Currently the Head of "For Sale" Operations at QuintoAndar, he has a background in Social Communication. He is described by colleagues as having above-average intelligence and agility.

Renato operates on the principle that things must "make sense and be well communicated. " He describes himself as "low profile" and previously took a gap year, suggesting a thoughtful approach to his career and a focus on meaningful work.

He considers his six-year tenure at Guiabolso and PicPay to be, by far, the best professional cycle of his life.

Personality Overview

Hard To Convince

Demanding

ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

Customer Experience
His career is centered on CX and Operations, holding senior management roles at both QuintoAndar and PicPay with a focus on client service and support.
People Development
With over 15 years in people management, he actively recruits for leadership roles that require strong skills in developing internal teams.
Process Improvement
He seeks out leaders with an excellent vision for processes, covering both customer service workflows and their connection to product development.

Media Appearances

Renato has no verified media appearances

Work History

10-2025
Head de Operações - For Sale at QuintoAndar
9-2024 - 9-2025
Operations Sr Manager - For Sale at QuintoAndar
7-2023 - 8-2024
Gap year at Career Break
5-2022 - 7-2023
CX Operations Sr Manager at PicPay
11-2021 - 5-2022
CX Manager | Alto Impacto @PicPay at PicPay

Education

2007 - 2010
Graduação em Comunicação Social from Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Head de Operações - For Sale at QuintoAndar
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Insights For Selling To Renato

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Renato is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Renato

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Renato move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Renato take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Renato

Personality Compatibility


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