Richard Roberts

Commander
DISC Type : D

Senior Director of IT Operations at Truist

San Diego County, California, United States

Overview

Richard is a Senior Director of IT Delivery and Operations at Truist, specializing in technical leadership and Agile project management. With a PhD from the University of Hull and an AWS certification, he has a proven record of leading large teams and delivering critical business projects, including major merger integrations.

Based on his background and interests, Richard appears to be a creative problem-solver with a passion for emerging technology trends like AI. People who have worked with him describe him as a passionate leader with deep technical knowledge who invests in his employees growth and career development.

Unique fact: He was a key champion for the adoption of Agile Scrum methodology at a previous company, Mitchell International.

Personality Overview

Risk-Taker

Impact-Driven

Strong-Willed

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Large-Scale IT Integration
He is leading the effort to integrate a remote site into the Truist corporate network and previously worked on systems integration for the SunTrust/BB&T merger.
Agile Methodologies
He has a history of championing Agile Scrum adoption within organizations and holds a Certified Product Owner certification.
Technical Team Leadership
His entire career focuses on building, managing, and leading technical teams, with his current team size exceeding 120 members.

Media Appearances

Richard has no verified media appearances

Work History

3-2022
Senior Director of IT Operations at Truist
1-2021 - 3-2022
Director of Software Delivery and Architecture at Truist
11-2014 - 1-2021
Senior Software Delivery Manager, GVP (SunTrust Bank) at Truist
11-2012 - 11-2014
Lead Software Engineer and Architect (SunTrust Bank) at Truist
8-2009 - 11-2012
Senior Delivery Manager at Mitchell International

Education

1993 - 1996
PhD from University of Hull
1989 - 1993
B.Sc from University of Hull

More Information

Social Presence :

Prographics :

Exp : 28 Location : San Diego County, California, United States Job Level : Senior Designation : Senior Director of IT Operations at Truist
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Richard

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • If convinced, they can reach decisions quite fast.
  • Can Richard take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Richard

Personality Compatibility


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