Rick French, MBA, SP, CCP

Galvanizer
DISC Type : Id

Senior Manager, Customer Success at Splunk

San Francisco Bay Area, United States

Overview

Rick has no verified overview

Personality Overview

Pragmatic

People-Oriented

Socially Adept

They respond better to a combination of speed and relationship.  They will fight for you if they come to believe in you. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Rick has no verified topics they care about

Media Appearances

Rick has no verified media appearances

Work History

4-2025
Senior Manager, Customer Success at Splunk
11-2023 - 4-2025
Customer Success Portfolio Leader at Splunk
6-2022 - 10-2023
Staff Customer Success Executive at Splunk
1-2021 - 6-2022
Account Partner, Strategic BCU at Blend
2-2020 - 1-2021
Manager, Strategic Client Success at CloudFactory.

Education

2011 - 2013
Master's degree from UC San Diego School of Global Policy and Strategy (GPS)
2000 - 2004
Bachelor's degree from UC Santa Barbara

More Information

Social Presence :

Prographics :

Exp : 17 Location : San Francisco Bay Area, United States Job Level : Middle Designation : Senior Manager, Customer Success at Splunk
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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Take a friendly, informal yet confident approach while pitching
  • Appeal to their sense of self-worth and how they will impact their organization
  • Focus on building a relationship, it can play a key role in their decision making

DONT's

  • Don’t make promises that are hard to keep
  • Do not look like someone who doesn’t know what they are talking about
  • Do not come across as negative or non-supportive, work with them as a partner

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Rick

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Rick move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Rick take some risk or not?

  • They can take risks if necessary.

You And Rick

Personality Compatibility


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