Rick Roth

Enthusiast
DISC Type : i

Global Account Manager at Avaya

Chicago, Illinois, United States

Overview

Rick is a technology thought-leader with over 25 years of experience, currently serving as a Global Account Manager at Avaya. He specializes in helping clients with digital transformation and customer experience strategy. A DePauw University graduate, he is described by colleagues as intelligent, reliable, and a dedicated team player.

His recent certifications in AI features and productivity tools suggest a strong personal interest in leveraging artificial intelligence for efficiency. He also follows major technology companies like Microsoft and Oracle, indicating a passion for the broader tech landscape outside of his direct role.

He is actively focused on the future of AI, recently completing a certification on how to boost productivity with AI tools.

Personality Overview

Amiable & Agreeable

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They are generally friendly, so be careful when relying on their word.

Topics They Care About

AI in Customer Experience
His role and recent posts focus on Avaya's AI capabilities, the Infinity platform, and the future of CCaaS, showing a deep professional interest in this area.
Digital Transformation
He aligns with enterprise leadership to support clients' digital transformation and cloud maturity strategies, a core part of his role at Avaya.
AI Productivity
He holds a certification in "How to Boost Your Productivity with AI Tools, " indicating a practical interest in applying AI to everyday tasks.

Media Appearances

Rick has no verified media appearances

Work History

5-2022
Global Account Manager at Avaya
9-2021 - 5-2022
Client Solutions Director at Avaya
4-2020 - 7-2021
Director, Contact Center Solutions at VDS
2-2019 - 1-2020
Client Director at ACLIVITI
12-2017 - 11-2018
Regional Manager - Enterprise Solutions at Crestron Electronics

Education

1994 - 1998
Bachelor of Liberal Arts from DePauw University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Chicago, Illinois, United States Job Level : Middle Designation : Global Account Manager at Avaya
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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Rick

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Rick move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Rick take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Rick

Personality Compatibility


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