Rick Turner

Examiner
DISC Type : sc

TS III at Mitel

Woodlawn, Ontario, Canada

Overview

Rick Turner is a long-serving Technical Support Specialist at Mitel, having joined in 1996. He is a Level 3 applications expert for North America, specializing in MiCollab, MBG, and wireless solutions. His role includes training offshore teams and supervising local support staff. He holds a Bachelors degree from the University of Ottawa.

Outside of work, Rick is a passionate beekeeper and runs Crown Point Honey with his wife. He actively produces and sells local honey, such as Basswood and wildflower varieties, to the Ottawa community and his colleagues, even providing samples at the office.

He is a dedicated beekeeper who runs his own local honey business, Crown Point Honey.

Personality Overview

Status Quo Seeker

Overcautious

Process Oriented

They are thorough and always follow a systematic approach.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

VOIP Technologies
As an L3 applications specialist for Mitel, he has deep, long-standing expertise in supporting core VOIP products like MiCollab and MBG.
Technical Team Leadership
His duties include training and onboarding offshore support teams and providing supervision for local support personnel, showcasing his management skills.
Beekeeping
He is a passionate beekeeper who co-runs Crown Point Honey, sells various honey types, and enjoys sharing tips with others interested in the hobby.

Media Appearances

Rick has no verified media appearances

Work History

6-1996
TS III at Mitel

Education

9-1991 - 5-1993
Bachelor's degree from University of Ottawa

More Information

Social Presence :

Prographics :

Exp : 29 Location : Woodlawn, Ontario, Canada Job Level : N/A Designation : TS III at Mitel
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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Rick

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Rick move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Rick take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Rick

Personality Compatibility


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