Rob Butler

Evaluator
DISC Type : dsc

Customer Delivery Manager at British Gas

United Kingdom

Overview

Rob Butler is a Customer Delivery Manager in Field Services at British Gas, where he oversees service and repair operations. He is a proactive leader who recently implemented a pilot Continuous Improvement training program for his team, demonstrating a commitment to professional development and acting on employee feedback from engagement surveys.

Outside of work, Rob is passionate about supporting his community through youth sports. He is actively involved in grassroots football and was instrumental in securing sponsorship from British Gas for a new Under 9s team, highlighting the importance of teamwork and providing opportunities for young players.

He successfully arranged for British Gas to sponsor the kit for a local youth football team he is involved with.

Personality Overview

Hard To Convince

Quality Focused

Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Continuous Improvement
He initiated and managed a pilot Continuous Improvement training program for his field services team at British Gas.
Employee Engagement
The improvement training he champions was launched as a direct result of an employee engagement survey, showing he values and acts on team feedback.
Grassroots Football
He is personally involved with a youth football team and publicly thanks British Gas for sponsoring their kit for the season.

Media Appearances

Rob has no verified media appearances

Work History

10-2004
Customer Delivery Manager at British Gas

Education

Rob has no verified education history

More Information

Social Presence :

Prographics :

Exp : 21 Location : United Kingdom Job Level : Middle Designation : Customer Delivery Manager at British Gas
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Rob

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Rob take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Rob

Personality Compatibility


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