Robert Ernst

Questioner
DISC Type : c

VP - Sr. Manager Technology at Comerica Bank

Grosse Pointe, Michigan, United States

Overview

Robert is a forward-thinking technology leader with a background in the U. S. Marine Corps, specializing in IT operations, infrastructure security, and cost reduction. An AWS Certified Cloud Practitioner with degrees from Baker College, he excels at aligning IT with business goals and empowering high-performance teams at financial institutions.

A unique achievement of Roberts was lowering major IT incidents by 40% and reducing Mean Time To Resolution (MTTR) by 25% year-over-year in a previous role by developing and integrating post-incident reviews.

Personality Overview

Systematic

Cautious & Analytical

Price-Sensitive

They prefer to analyze every situation thoroughly.
  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

IT Cost Optimization
His career highlights a focus on reducing costs by reviewing contracts, negotiating resources, and strategically switching service providers.
Infrastructure Security
A core part of his role involves maximizing security, conducting risk assessments, overseeing audits, and monitoring vulnerabilities.
Incident Management
He has a proven track record of drastically reducing major incidents and improving resolution times by implementing ITIL-aligned frameworks and post-incident reviews.

Media Appearances

Robert has no verified media appearances

Work History

9-2019
VP - Sr. Manager Technology at Comerica Bank
9-2019 - 8-2022
Principle Engineer at Comerica Bank
4-2019 - 8-2019
Senior Manager at Cognizant
6-2014 - 12-2018
Director Infrastructure Operations at Ally
7-2011 - 6-2014
IT Incident Management at Ally

Education

2019 - 2021
Master's degree from Baker College
2015 - 2019
Bachelor's degree from Baker College

More Information

Social Presence :

Prographics :

Exp : 33 Location : Grosse Pointe, Michigan, United States Job Level : Leadership Designation : VP - Sr. Manager Technology at Comerica Bank
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Robert

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Robert take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Robert

Personality Compatibility


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