Roberto Carrillo

Critic
DISC Type : C

General Manager at KONE

San Pedro Garza García, Nuevo León, Mexico

Overview

Roberto Carrillo is the General Manager at KONE, with extensive experience in the industrial equipment sector from his time at Atlas Copco and thyssenkrupp. He completed a leadership program at IPADE Business School. Colleagues frequently describe him as a sharp, results-driven, and hands-on leader focused on customer satisfaction and achieving objectives.

He holds a certification in World Trade Organization (WTO) studies from the Geneva Graduate Institute.

Personality Overview

ROI Driven

Precise

Information Seeker

They choose to analyze logically and value facts to emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Digital Transformation
He has shared content online about the importance of digital transformation within his industry, indicating it's a key professional focus.
High-Performance Teams
Multiple recommendations highlight his exceptional ability to lead high-performing teams and his strong focus on mentorship and leadership.
Customer-Centric Service
His background in national service and operations management roles points to a deep focus on ensuring maximal customer satisfaction.

Media Appearances

Roberto has no verified media appearances

Work History

5-2025
General Manager at KONE
1-2023 - 4-2025
General Manager North Mexico at KONE
7-2018 - 1-2023
National Service Manager at KONE
9-2016 - 8-2018
National Operations Manager at Atlas Copco
1-2014 - 9-2016
Service Line Manager at thyssenkrupp

Education

Liderazgo ante la Reactivación from IPADE Business School
WTO ETUDES from Geneva Graduate Institute

More Information

Social Presence :

Prographics :

Exp : 12 Location : San Pedro Garza García, Nuevo León, Mexico Job Level : Senior Designation : General Manager at KONE
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Insights For Selling To Roberto

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roberto is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Roberto

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Roberto move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Roberto take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Roberto

Personality Compatibility


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