As the Subdirector of Customer Experience at Grupo Financiero Banorte, Rodrigo is a leader in banking and fintech with a focus on product management. He holds an MBA from IPADE Business School and is dedicated to creating services that enhance customer loyalty and drive ROI.
Rodrigo is proud to be part of a team that works to improve financial products, simplify customers lives, and contribute to community development through innovation.
He is part of the Banorte team that was recognized as the “Most Innovative Bank in Latin America” in 2024 by The Banker.
Rodrigo Rojas Ramirez
Subdirector de Experiencia de Cliente at Grupo Financiero Banorte
Mexico City Metropolitan Area
Overview
Topics They Care About
Customer Experience
He believes CX is no longer optional in banking, but the core engine for ROI and customer loyalty, focusing on creating simple and human experiences.
Banking Innovation
Expresses great pride in his team at Banorte being named the “Most Innovative Bank in Latin America, ” highlighting his passion for cutting-edge financial services.
Omnichannel Strategy
He states that providing personalized and seamless support across all channels is a fundamental requirement, not an optional extra, in today's banking landscape.
Media Appearances
Rodrigo has no verified media appearances
Work History
12-2022
Subdirector de Experiencia de Cliente at Grupo Financiero Banorte
2-2022 - 11-2022
Product Manager at YAYDOO
10-2021 - 2-2022
Operations & Experience Manager at YAYDOO
8-2018 - 10-2021
COO at Doopla
6-2017 - 9-2017
Summer Financial Manager Associate at Citi
10-2015 - 8-2016
Finance Coordinator at American Express
Education
2016 - 2018
MBA from IPADE Business School
2017 - 2017
MBA EXCHANGE from ESCA Morocco
More Information
Social Presence :
Prographics :
Exp : N/A
Location : Mexico City Metropolitan Area
Job Level : N/A
Designation : Subdirector de Experiencia de Cliente at Grupo Financiero Banorte
