Rodrigo Spatafora

Questioner
DISC Type : c

Coordenador de atendimento ao cliente at Copa Energia

São Paulo, São Paulo, Brazil

Overview

Rodrigo Spatafora is a Customer Experience Coordinator at Copa Energia, specializing in commercial strategy and data analysis. Described by colleagues as dedicated, focused, and efficient, he leverages his skills in Business Intelligence and Salesforce to optimize processes and drive business value. He studied at Uninove - Universidade Nove de Julho.

Before his current role, Rodrigo built a significant part of his career in the video game distribution industry. This background suggests a strong personal interest in gaming and digital entertainment, where he honed his skills in sales, account management, and customer success over several years.

Rodrigo made a unique career transition from sales leadership in the video game sector to customer experience management in the energy industry.

Personality Overview

Not Easily Convinced

Systematic

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Customer Experience
His current role and recent activities, like visiting Reclame AQUI, are centered on understanding consumer feedback and improving the customer journey at Copa Energia.
Team Leadership
As a coordinator who completed a "Leadership Academy" course, he actively engages in training and developing his customer service team to enhance their skills.
Data-Driven Strategy
He has a strong background in using Business Intelligence (BI) and dashboards to inform decisions and optimize processes across multiple roles.

Media Appearances

Rodrigo has no verified media appearances

Work History

6-2025
Coordenador de atendimento ao cliente at Copa Energia
7-2021 - 6-2025
Analista Sênior de Produtos Digitais | Gestão de Projetos | CX at Copa Energia
3-2019
Gerente de Contas - Atacado dos Jogos at Atacado dos Jogos
10-2017 - 3-2019
Executivo de vendas at Distribuidora de Games
1-2017 - 10-2017
Executivo de vendas at NC Games & entertainment

Education

2018 - 2020
Gestão Financeira from Uninove - Universidade Nove de Julho
2015 - 2017
Ciências da Computação e Informática from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador de atendimento ao cliente at Copa Energia
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Insights For Selling To Rodrigo

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodrigo is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Rodrigo

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Rodrigo move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Rodrigo take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Rodrigo

Personality Compatibility


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