Rosangela Pazin

Examiner
DISC Type : sc

Director of Professional Services - Customer Success at Docusign

São Paulo, São Paulo, Brazil

Overview

Rosangela Pazin is a seasoned services executive with over 25 years of experience, currently serving as the LATAM Professional Services Director at DocuSign. Recognized for her execution excellence and P&L management, she has a long history of leading professional services teams at major tech companies like Dell EMC. She holds a bachelors degree from Pontifícia Universidade Católica de Campinas.

Rosangela is a passionate advocate for diversity and inclusion in the technology sector. While at Dell, she led the Diversity and Inclusion Committee for Brazil, where she was instrumental in launching mentorship programs focused on supporting minorities and initiatives to attract and retain diverse talent.

She has led company-wide diversity and inclusion initiatives, including the launch of mentorship programs for minorities.

Personality Overview

Process Oriented

Tough To Convince

Unexpressive

Being observant comes to them naturally.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Diversity & Inclusion
As a leader of Dell's Diversity and Inclusion Committee in Brazil, she has actively launched mentorship programs and initiatives to attract diverse professionals.
LATAM Services Leadership
Manages Professional Services across Latin America, focusing on customer success, P&L, and team leadership for major technology companies like DocuSign and Dell EMC.
Mentoring Minorities
Spearheaded the launch of a mentorship program with a specific focus on developing and supporting minorities within the tech industry in Brazil.

Media Appearances

Rosangela has no verified media appearances

Work History

10-2024
Director of Professional Services - Customer Success at Docusign
2-2018 - 10-2024
Consulting Services Director for LATAM at Dell EMC
6-2014 - 1-2018
Professional Services Lead at Dell EMC
4-2009 - 5-2014
Senior Manager Professional Services at Dell EMC
10-1991 - 10-2000
Software Support Specialist at Unisys

Education

1988 - 1991
Bachelor's degree from Pontifícia Universidade Católica de Campinas

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Director of Professional Services - Customer Success at Docusign
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Insights For Selling To Rosangela

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rosangela is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Rosangela

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Rosangela move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Rosangela take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Rosangela

Personality Compatibility


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