Ryan Shirk

Initiator
DISC Type : Di

Senior Manager, Strategic Customer Success at Kustomer

Lancaster, Pennsylvania, United States

Overview

Ryan has no verified overview

Personality Overview

Conviction Driven

Confident

Friendly Challenger

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Ryan has no verified topics they care about

Media Appearances

Ryan has no verified media appearances

Work History

4-2026
Senior Manager, Strategic Customer Success at Kustomer
4-2025
Principal Customer Success Manager at Kustomer
5-2024 - 12-2024
Senior Director, North America PMO at LivePerson
4-2023 - 5-2024
Senior Director, Customer Strategy & Innovation at LivePerson
11-2021 - 4-2023
Director, Customer Success at LivePerson

Education

2006 - 2007
Microsoft Certified from Microsoft IT Academy
2003 - 2006
Associates of Arts from HACC, Central Pennsylvania's Community College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Lancaster, Pennsylvania, United States Job Level : Middle Designation : Senior Manager, Strategic Customer Success at Kustomer
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Ryan

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Ryan take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Ryan

Personality Compatibility


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