Sachin Londhe

Observer
DISC Type : ic

Client Delivery Lead at Synoptek

Pune Division, Maharashtra, India

Overview

An IT Operations Manager with over 14 years of experience, Sachin is a Client Delivery Lead at Synoptek. He specializes in global service desk operations, SLA compliance, and ITSM governance, holding both PMP and Azure Administrator Associate certifications.

Sachin is reflective about his professional journey, encouraging career growth and continuous learning. He shows a strong sense of community by actively warning his network about online job scams, emphasizing the importance of cyber safety awareness for professionals.

He has a critical eye for professional social media trends, humorously critiquing the rise of "influencer" culture and unoriginal content.

Personality Overview

Curious

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

IT Service Delivery
His entire career is focused on leading service desk operations, managing escalations, and ensuring SLA/SLO compliance in enterprise environments.
Team Leadership
Leads and mentors a team of 14-15 support engineers in a player-coach model, focusing on performance management and continuous coaching.
Career Growth
He recently left a 10-year tenure at BNY to take the "next step forward" in his career, showing a clear focus on personal and professional development.

Media Appearances

Sachin has no verified media appearances

Work History

1-2026
Client Delivery Lead at Synoptek
10-2015 - 12-2025
Senior Associate at BNY
2-2013 - 10-2015
Team Lead at IMSI India Pvt Ltd
7-2011 - 2-2013
Customer Support Engineer at Kaizen IT Services Pvt. Ltd.

Education

7-2007 - 4-2010
BA - Bachelor of Arts from Savitribai Phule Pune University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Pune Division, Maharashtra, India Job Level : Mid-senior Designation : Client Delivery Lead at Synoptek
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Insights For Selling To Sachin

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sachin is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Sachin

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Sachin move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Sachin take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Sachin

Personality Compatibility


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