Sachin Sriayyappan S

Trailblazer
DISC Type : DI

Customer Success Manager & Account Management at Responsive

Coimbatore, Tamil Nadu, India

Overview

Sachin is a results-driven Customer Success Manager at Responsive with over six years of experience in the SaaS industry, including a previous role at Zoho. He holds a Bachelor of Engineering and is described by colleagues as clever, sales-driven, and genuine, with a focus on building meaningful client connections.

Sachin is a naturally inquisitive professional who values continuous learning from peers and believes collaborative problem-solving leads to stronger outcomes. He is committed to continuous improvement and open to feedback to drive shared success.

Unique fact: As a Sales Development Representative, he consistently ranked among the top two performers, achieving 116% of his annual target.

Personality Overview

Informal

Assertive

Friendly But Fast

They do not mind taking risks and can make hard decisions, if necessary.  They respond better to a combination of speed and relationship. They will fight for you if they come to believe in you.

Topics They Care About

SaaS Customer Success
His career is focused on driving product adoption, logo retention, and maximizing lifetime value for SaaS customers at companies like Responsive and Zoho.
Account Management
Manages a large portfolio of enterprise and mid-market accounts, working closely with stakeholders to align on outcomes and ensure success.
Business Development
Proven experience in exceeding sales targets, with a strong grasp of customer pain points and business needs to generate qualified leads.

Media Appearances

Sachin has no verified media appearances

Work History

3-2023
Customer Success Manager & Account Management at Responsive
1-2022 - 2-2023
Sales Development Representative at Responsive
6-2021 - 11-2021
Customer Success Executive at Zoho
4-2020 - 6-2021
Lead Consultant at GoStudy
11-2019 - 4-2020
Senior Consultant at GoStudy

Education

2014 - 2018
Bachelor of Engineering - BE from Sri Krishna College of Technology
2002 - 2014
HSC from st.paul's M.H.S.S

More Information

Social Presence :

Prographics :

Exp : 6 Location : Coimbatore, Tamil Nadu, India Job Level : Middle Designation : Customer Success Manager & Account Management at Responsive
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Insights For Selling To Sachin

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Keep your pitch focused on the impact but nurture the relationship too
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sachin is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Sachin

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Sachin move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Sachin take some risk or not?

  • They can take risks if necessary.

You And Sachin

Personality Compatibility


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