Samar Talwar

Initiator
DISC Type : Di

Manager, Customer Success at Birdeye

Gurugram, Haryana, India

Overview

Samar is a Manager of Customer Success at Birdeye with over 12 years of experience in the SaaS space. His expertise lies in team management, customer retention, and strategic account growth. Colleagues describe him as a dynamic, dedicated, and natural leader with the highest level of work ethics.

Outside of his professional role, Samar is a supportive partner who publicly celebrates the achievements of those close to him. He is described by others as jovial and is said to live life like a sportsman, suggesting a passion for fair play and an active lifestyle.

He was recently recognized for his high standards and performance by being named a member of the Bar Raiser Club’25.

Personality Overview

Friendly Challenger

Risk-Accepting

Confident

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Revenue Retention
He actively posts about the importance of Gross (GRR) and Net Revenue Retention (NRR), calling them critical indicators of a company's health and growth.
Customer Success
His entire career is focused on customer success, including account management, product adoption, retention strategies, and churn management.
Team Leadership
As a manager, he focuses on growing his team, is actively involved in hiring, and is recognized by others as a natural leader.

Media Appearances

Samar has no verified media appearances

Work History

1-2023
Manager, Customer Success at Birdeye
1-2022 - 1-2023
Team Leader - Customer Success/Account Management at Birdeye
2-2020 - 2-2022
Principal Customer Success/Account Management at Birdeye
1-2019 - 12-2019
Sales Team Lead at Provana
2-2017 - 2-2018
Sales Business Development Manager (New Business) at Eli India

Education

Post Graduate from Wigan & Leigh
1996 - 2001
Bachelor of Arts (BA) from JP Academy

More Information

Social Presence :

Prographics :

Exp : 17 Location : Gurugram, Haryana, India Job Level : Middle Designation : Manager, Customer Success at Birdeye
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Insights For Selling To Samar

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samar is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Samar

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Samar move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Samar take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Samar

Personality Compatibility


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