Samar Talwar in

Samar Talwar

Initiator · DISC type Di
Manager, Customer Success at Birdeye
📍 Gurugram, Haryana, India

Samar is a Manager of Customer Success at Birdeye with over 12 years of experience in the SaaS space. His expertise lies in team management, customer retention, and strategic account growth. Colleagues describe him as a dynamic, dedicated, and natural leader with the highest level of work ethics.

Outside of his professional role, Samar is a supportive partner who publicly celebrates the achievements of those close to him. He is described by others as jovial and is said to live life like a sportsman, suggesting a passion for fair play and an active lifestyle.

He was recently recognized for his high standards and performance by being named a member of the Bar Raiser Club’25.

Read the full overview →
Experience
17 Years
Current Role
Manager, Customer Success
Job Level
Middle
Location
Gurugram, Haryana, India
Personality Overview

How Samar shows up

Friendly Challenger
Risk-Accepting
Confident

They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Priorities

Topics Samar cares about

Revenue Retention
He actively posts about the importance of Gross (GRR) and Net Revenue Retention (NRR), calling them critical indicators of a company's health and growth.
Customer Success
His entire career is focused on customer success, including account management, product adoption, retention strategies, and churn management.
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Career

Work history

1-2023
Manager, Customer Success
Birdeye
1-2022 - 1-2023
Team Leader - Customer Success/Account Management
Birdeye
2-2020 - 2-2022
Principal Customer Success/Account Management
Birdeye
1-2019 - 12-2019
Sales Team Lead
Provana
2-2017 - 2-2018
Sales Business Development Manager (New Business)
Eli India
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Post Graduate
Wigan & Leigh
1996 - 2001
Bachelor of Arts (BA)
JP Academy
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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