Samuel D

Commander
DISC Type : D

Global Head of Onboarding & Customer Support at Wati

Bengaluru, Karnataka, India

Overview

Samuel is the Global Head of Onboarding & Customer Support at Wati, specializing in leveraging AI and automation to enhance customer experience. A proponent of steward leadership, his career includes senior support roles at Twilio and Singular. He holds a Bachelor of Legislative Law degree from Patil Law college.

He is described by colleagues as a good leader, known for building high-quality customer support teams and implementing significant process improvements.

Personality Overview

Risk-Taker

Candid & Clear

Very Quick

They put a lot of effort into ensuring personal success.  They respond better to strong and respectful interactions. They do not care very much about building rapport or relationships.

Topics They Care About

AI in Customer Experience
His professional headline and recent hiring focus highlight his passion for building AI-driven solutions to transform customer support operations.
Steward Leadership
Identifies this as a key part of his professional identity in his headline, suggesting a focus on service and long-term value over self-interest.
Building Support Teams
Praised for building a "high-quality customer support team" in a recommendation, and his career is centered on leading and developing support functions.

Media Appearances

Samuel has no verified media appearances

Work History

7-2024
Global Head of Onboarding & Customer Support at Wati
9-2023
Bachelor of Legislative Law (LLB) at Patil Law college
2-2023 - 11-2023
Senior Manager, Support Site Lead at Singular
9-2020 - 1-2023
Senior Manager, Global Support Engineering at Twilio Inc.
1-2020 - 9-2020
Enterprise Technical Support Manager at Smarsh

Education

Education details unavailable from Dr. B.R. Ambedkar Institute of Management studies

More Information

Social Presence :

Prographics :

Exp : 5 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Global Head of Onboarding & Customer Support at Wati
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Insights For Selling To Samuel

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samuel is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Samuel

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Samuel move?

  • If convinced, they can reach decisions quite fast.
  • Can Samuel take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Samuel

Personality Compatibility


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