Global Head of Onboarding & Customer Support at Wati
📍 Bengaluru, Karnataka, India
Samuel is the Global Head of Onboarding & Customer Support at Wati, specializing in leveraging AI and automation to enhance customer experience. A proponent of steward leadership, his career includes senior support roles at Twilio and Singular. He holds a Bachelor of Legislative Law degree from Patil Law college.
He is described by colleagues as a good leader, known for building high-quality customer support teams and implementing significant process improvements.
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Experience
5 Years
Current Role
Global Head of Onboarding & Customer Support
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview
How Samuel shows up
Risk-Taker
Candid & Clear
Very Quick
They put a lot of effort into ensuring personal success. They respond better to strong and respectful interactions. They do not care very much about building rapport or relationships.
Priorities
Topics Samuel cares about
AI in Customer Experience
His professional headline and recent hiring focus highlight his passion for building AI-driven solutions to transform customer support operations.
Steward Leadership
Identifies this as a key part of his professional identity in his headline, suggesting a focus on service and long-term value over self-interest.
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Career
Work history
7-2024
Global Head of Onboarding & Customer Support
Wati
9-2023
Bachelor of Legislative Law (LLB)
Patil Law college
2-2023 - 11-2023
Senior Manager, Support Site Lead
Singular
9-2020 - 1-2023
Senior Manager, Global Support Engineering
Twilio Inc.
1-2020 - 9-2020
Enterprise Technical Support Manager
Smarsh
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
Other Wati Employees
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