Samuel D in

Samuel D

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Global Head of Onboarding & Customer Support at Wati
📍 Bengaluru, Karnataka, India

Samuel is the Global Head of Onboarding & Customer Support at Wati, specializing in leveraging AI and automation to enhance customer experience. A proponent of steward leadership, his career includes senior support roles at Twilio and Singular. He holds a Bachelor of Legislative Law degree from Patil Law college.

He is described by colleagues as a good leader, known for building high-quality customer support teams and implementing significant process improvements.

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Experience
5 Years
Current Role
Global Head of Onboarding & Customer Support
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

How Samuel shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Samuel cares about

AI in Customer Experience
His professional headline and recent hiring focus highlight his passion for building AI-driven solutions to transform customer support operations.
Steward Leadership
Identifies this as a key part of his professional identity in his headline, suggesting a focus on service and long-term value over self-interest.
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Career

Work history

7-2024
Global Head of Onboarding & Customer Support
Wati
9-2023
Bachelor of Legislative Law (LLB)
Patil Law college
2-2023 - 11-2023
Senior Manager, Support Site Lead
Singular
9-2020 - 1-2023
Senior Manager, Global Support Engineering
Twilio Inc.
1-2020 - 9-2020
Enterprise Technical Support Manager
Smarsh
In the press

Media appearances

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Education
Education details unavailable
Dr. B.R. Ambedkar Institute of Management studies
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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