Sandra Seymour is the Head of Customer Experience at British Gas, where she is accountable for customer journey transformation, process improvement, and digital self-serve adoption. She has held various senior leadership roles within the parent company, Centrica, since 2005.
Sandra has an extensive background in leading large-scale, complex operations, having previously served as Head of Performance and Planning and Head of Operating Model at Centrica.
Sandra Seymour
Head of Customer Experience at British Gas
Hemel Hempstead, England, United Kingdom
Overview
Topics They Care About
Customer Journey Transformation
This is a core accountability in her role at British Gas, where she is responsible for the design and delivery of transforming customer journeys.
Digital Adoption
Her responsibilities explicitly include driving the adoption of digital self-serve options for British Gas customers.
Operational Excellence
Her career history includes roles like Head of Performance and Planning, indicating a strong focus on efficient and effective large-scale operations.
Media Appearances
Sandra has no verified media appearances
Work History
Head of Customer Experience at British Gas
Education
Sandra has no verified education history
More Information
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Location : Hemel Hempstead, England, United Kingdom
Job Level : Mid-senior
Designation : Head of Customer Experience at British Gas
