Sandra Seymour
Head of Customer Experience at British Gas
📍 Hemel Hempstead, England, United Kingdom
Sandra Seymour is the Head of Customer Experience at British Gas, where she is accountable for customer journey transformation, process improvement, and digital self-serve adoption. She has held various senior leadership roles within the parent company, Centrica, since 2005.
Sandra has an extensive background in leading large-scale, complex operations, having previously served as Head of Performance and Planning and Head of Operating Model at Centrica.
Read the full overview →Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Hemel Hempstead, England, United Kingdom
Personality Overview
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Priorities
Topics Sandra cares about
Customer Journey Transformation
This is a core accountability in her role at British Gas, where she is responsible for the design and delivery of transforming customer journeys.
Digital Adoption
Her responsibilities explicitly include driving the adoption of digital self-serve options for British Gas customers.
Career
Work history
Head of Customer Experience
British Gas
In the press
Media appearances
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Education
Sandra has no verified education history
Social presence
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