Sandra Suggs

Pioneer
DISC Type : dsi

SR MANAGER - CUSTOMER SERVICE at Keurig Dr Pepper Inc.

Dallas-Fort Worth Metroplex, United States

Overview

Sandra Suggs is a Senior Manager of Customer Service at Keurig Dr Pepper, bringing over 18 years of expertise in customer experience and consumer insights. She specializes in using analytics and technology to enhance consumer satisfaction and loyalty. She holds a Bachelor of Science from the University of Tennessee at Martin.

She was recently voted to the Board of Directors for SOCAP International, a prominent organization for customer experience professionals.

Personality Overview

Friendly But Fast

Driven But Considerate

Dynamic But Sincere

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Customer Experience
With over 18 years in the field, she is dedicated to refining customer service and enhancing satisfaction through analytics and consumer behavior insights.
Call Center Development
Manages third-party call centers with a focus on improving the customer journey, increasing revenue, and reducing operational costs through automation and vendor management.
Consumer Insights
Masters the art of employing analytical skills to interpret complex data, ensuring that every consumer interaction enhances satisfaction and loyalty.

Media Appearances

Sandra has no verified media appearances

Work History

SR MANAGER - CUSTOMER SERVICE at Keurig Dr Pepper Inc.
Consumer Relations Manager at Dr Pepper Snapple Group
Consumer Relations Quality Analyst at Dr Pepper Snapple Group
Quality Control Microbiologist and Supplier Auditor at PepsiCo
Quality Manager at Blue Ridge Paper Products

Education

Bachelor of Science - BS from University of Tennessee at Martin

More Information

Social Presence :

Prographics :

Exp : N/A Location : Dallas-Fort Worth Metroplex, United States Job Level : Middle Designation : SR MANAGER - CUSTOMER SERVICE at Keurig Dr Pepper Inc.
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Insights For Selling To Sandra

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Ask them for a lunch or coffee once some rapport has been established
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandra is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Sandra

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Sandra move?

  • They are generally fast movers and can take quick decisions
  • Can Sandra take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Sandra

Personality Compatibility


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