Sandra Suggs in

Sandra Suggs

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SR MANAGER - CUSTOMER SERVICE at Keurig Dr Pepper Inc.
📍 Dallas-Fort Worth Metroplex, United States

Sandra Suggs is a Senior Manager of Customer Service at Keurig Dr Pepper, bringing over 18 years of expertise in customer experience and consumer insights. She specializes in using analytics and technology to enhance consumer satisfaction and loyalty. She holds a Bachelor of Science from the University of Tennessee at Martin.

She was recently voted to the Board of Directors for SOCAP International, a prominent organization for customer experience professionals.

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Current Role
SR MANAGER - CUSTOMER SERVICE
Job Level
Middle
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sandra cares about

Customer Experience
With over 18 years in the field, she is dedicated to refining customer service and enhancing satisfaction through analytics and consumer behavior insights.
Call Center Development
Manages third-party call centers with a focus on improving the customer journey, increasing revenue, and reducing operational costs through automation and vendor management.
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Career

Work history

SR MANAGER - CUSTOMER SERVICE
Keurig Dr Pepper Inc.
Consumer Relations Manager
Dr Pepper Snapple Group
Consumer Relations Quality Analyst
Dr Pepper Snapple Group
Quality Control Microbiologist and Supplier Auditor
PepsiCo
Quality Manager
Blue Ridge Paper Products
In the press

Media appearances

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Education
Bachelor of Science - BS
University of Tennessee at Martin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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