Sandy Morocco

Go-getter
DISC Type : d

Enterprise Customer Success Manager at Sutherland

Wichita, Kansas, United States

Overview

Sandy Morocco is a customer success professional with over 20 years of experience in operations, revenue, and client management within the SaaS and telecom sectors. A graduate of Fort Hays State University, she excels in developing client-centric solutions. Colleagues describe her as dedicated, perceptive, and dependable, highlighting her collaborative nature and expertise.

She is recognized for her unique ability to master systems and processes, and is known for freely sharing tips and best practices to help her entire team succeed.

Personality Overview

Self-Confident

Challenger

Direct & Candid

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

Human-to-Human Connection
Her professional headline emphasizes a focus on "Human to Human Client Connection, " indicating a core belief in building strong, personal relationships in business.
Client Success
With over two decades of experience, her career is centered on managing customer success initiatives, retention, and ensuring positive client outcomes.
Team Development
Previously led and supervised an inside sales team, and is praised in recommendations for training and sharing knowledge to help colleagues succeed.

Media Appearances

Sandy has no verified media appearances

Work History

1-2022
Enterprise Customer Success Manager at Sutherland
2001 - 2013
Inside Sales Group Leader at Wurth Louis and Company
1993
Will Call Specialist | Customer Success at Wurth Louis and Company
1993 - 2001
Inside Sales Representative at Wurth Louis and Company

Education

1982 - 1987
BA from Fort Hays State University
1978 - 1982
Education details unavailable from Hoxie High School

More Information

Social Presence :

Prographics :

Exp : 25 Location : Wichita, Kansas, United States Job Level : Middle Designation : Enterprise Customer Success Manager at Sutherland
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Insights For Selling To Sandy

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandy is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Sandy

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sandy move?

  • Their decision making speed is somewhere in the middle.
  • Can Sandy take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Sandy

Personality Compatibility


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