Sanjay Venkataraman

Observer
DISC Type : ic

Chief Operating Officer at ResultsCX

Bengaluru, Karnataka, India

Overview

Sanjay is the Chief Operating Officer at ResultsCX, leveraging over three decades of experience in the IT services, BPO, and PC industries. His career includes leadership roles as Country Manager for Dell India and President at Firstsource. He earned his Bachelor of Engineering from Coimbatore Institute of Technology.

He is described by colleagues as an inspiring, strategic, and unbiased leader with a unique ability to handle tricky situations with serenity. Sanjay is known for his passion for customer-centricity and for mentoring his teams to work "smart" during turbulent times.

He founded and led Knowledge Dynamics, an analytics firm, which he later successfully merged with Satyam (now Tech Mahindra), showcasing his entrepreneurial expertise.

Personality Overview

Value Driven

Curious

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Business Transformation
As former Chief Transformation Officer, he is focused on operational excellence and innovation, recently elevating ResultsCX to an 'Innovator' status in industry assessments.
AI in CX
He has spoken about the importance of a "bot-human balancer" model, showing a keen interest in leveraging AI to enhance customer experience without losing the human touch.
Global Operations
His background includes managing regions like Asia and the Middle East, and he actively promotes ResultsCX's global growth and its "Great Place To Work" certifications across seven countries.

Media Appearances

Sanjay has no verified media appearances

Work History

2-2025
Chief Operating Officer at ResultsCX
2-2023 - 2-2025
Chief Transformation Officer at ResultsCX
12-2021 - 4-2023
Chief Strategy Officer (CSO) at ResultsCX
9-2019 - 12-2021
Co-Founder at Nexting Advisors
6-2016 - 9-2019
Chief Revenue Officer at Big Tapp Analytics

Education

1984 - 1988
B E from Coimbatore Institute of Technology
1973 - 1984
Schooling from Carmel Garden Matriculation Higher Secondary School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bengaluru, Karnataka, India Job Level : Leadership Designation : Chief Operating Officer at ResultsCX
URL has been copied!

Insights For Selling To Sanjay

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sanjay is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Sanjay

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Sanjay move?

  • They like to analyze well and then make their decisions.
  • Can Sanjay take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Sanjay

Personality Compatibility


Other ResultsCX Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.