Santosh Kumar Pattanayak

Examiner
DISC Type : cs

Sr. Vice President - Middle East & Affrica at Servion Global Solutions

Dubai, United Arab Emirates

Overview

Santosh is the Sr. Vice President for the Middle East & Africa at Servion, where he has driven customer experience transformations since 2004. He leads sales, solutions, and delivery teams, leveraging his expertise in cloud contact centers and AI. He holds a B. Tech from The University of British Columbia.

He is a team-oriented leader who frequently celebrates his colleagues contributions at major industry events like GITEX. Santosh values building and maintaining long-term professional relationships, highlighting connections that span over a decade.

He has been an active participant at GITEX in Dubai for over 17 years, showcasing his deep commitment to the regions technology sector.

Personality Overview

Late Adopter

Process Oriented

Tough To Convince

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

CX Transformation
With over 15 years in the domain, he leads teams that help clients transform their customer experience using cloud and AI technologies.
Sales Leadership MEA
As the head of the Middle East and Africa region, he has a proven track record of exceeding sales targets and managing large-scale projects.
Cloud Contact Centers
His primary focus is on helping clients implement innovative cloud contact center (CCaaS) solutions to drive business growth and digital transformation.

Media Appearances

Santosh has no verified media appearances

Work History

10-2022
Sr. Vice President - Middle East & Affrica at Servion Global Solutions
4-2021 - 11-2022
Vice President & Head Of Sales - Middle East & Africa at Servion Global Solutions
4-2019 - 4-2021
Associate Vice President & Head of Sales - MEA at Servion Global Solutions
Executive - MIS and Systems at Tata Teleservices

Education

2007 - 2010
MCA from Sikkim Manipal Institute of Technology - SMU
1996 - 2000
B.Tech from The University of British Columbia

More Information

Social Presence :

Prographics :

Exp : 6 Location : Dubai, United Arab Emirates Job Level : Leadership Designation : Sr. Vice President - Middle East & Affrica at Servion Global Solutions
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Insights For Selling To Santosh Kumar

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Santosh Kumar is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Santosh Kumar

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Santosh Kumar move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Santosh Kumar take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Santosh Kumar

Personality Compatibility


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