Sarah Cleary
Customer Services Manager at Dŵr Cymru Welsh Water
📍 Greater Cardiff Area, United Kingdom
Sarah Cleary is a Customer Services Manager at Dŵr Cymru Welsh Water with over 10 years of experience in the water industrys retail sector. A graduate of the University of South Wales, she has deep expertise in managing business customer services and holds both Lean Yellow Belt and Certified ScrumMaster® certifications.
She is a Certified ScrumMaster® (CSM®), applying agile project management principles within her customer service roles.
Read the full overview →Experience
18 Years
Current Role
Customer Services Manager
Job Level
Middle
Location
Greater Cardiff Area, United Kingdom
Personality Overview
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Priorities
Topics Sarah cares about
Customer Experience
Her entire career progression at Welsh Water, from support officer to Customer Services Manager, demonstrates a core focus on the end-to-end customer journey.
Water Retail Market
Possesses over a decade of hands-on experience in the rollout and operation of a retail business within the open water market.
Career
Work history
1-2023
Customer Services Manager
Dŵr Cymru Welsh Water
1-2017 - 1-2023
Business Customer Service Lead
Dŵr Cymru Welsh Water
6-2016 - 12-2016
Business Customer Support Officer
Dŵr Cymru Welsh Water
10-2015 - 6-2016
Market Opening Data Manager
Dŵr Cymru Welsh Water
8-2013 - 10-2015
Commercial Billing Account Manager
Dŵr Cymru Welsh Water
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
2003 - 2006
Bachelor of Science (BSc)
University of South Wales
Social presence
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WH
Wayne Hay
Interim Head of Strategy & Innovation
Dŵr Cymru Welsh Water
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