Sarah Cleary is a Customer Services Manager at Dŵr Cymru Welsh Water with over 10 years of experience in the water industrys retail sector. A graduate of the University of South Wales, she has deep expertise in managing business customer services and holds both Lean Yellow Belt and Certified ScrumMaster® certifications.
She is a Certified ScrumMaster® (CSM®), applying agile project management principles within her customer service roles.
Sarah Cleary
Customer Services Manager at Dŵr Cymru Welsh Water
Greater Cardiff Area, United Kingdom
Overview
Topics They Care About
Customer Experience
Her entire career progression at Welsh Water, from support officer to Customer Services Manager, demonstrates a core focus on the end-to-end customer journey.
Water Retail Market
Possesses over a decade of hands-on experience in the rollout and operation of a retail business within the open water market.
Agile Methodologies
She is a Certified ScrumMaster® (CSM®) and has publicly shared her achievement, showing a clear commitment to agile practices in a service environment.
Media Appearances
Sarah has no verified media appearances
Work History
1-2023
Customer Services Manager at Dŵr Cymru Welsh Water
1-2017 - 1-2023
Business Customer Service Lead at Dŵr Cymru Welsh Water
6-2016 - 12-2016
Business Customer Support Officer at Dŵr Cymru Welsh Water
10-2015 - 6-2016
Market Opening Data Manager at Dŵr Cymru Welsh Water
8-2013 - 10-2015
Commercial Billing Account Manager at Dŵr Cymru Welsh Water
10-2008 - 8-2013
Revenue assistant at Dŵr Cymru Welsh Water
7-2006 - 11-2007
Customer Service Associate at British Gas
Education
2003 - 2006
Bachelor of Science (BSc) from University of South Wales
More Information
Social Presence :
Prographics :
Exp : 18
Location : Greater Cardiff Area, United Kingdom
Job Level : Middle
Designation : Customer Services Manager at Dŵr Cymru Welsh Water
