Sarah Daly

Commander
DISC Type : D

Director Digital Retention at Clarivate

Austin, Texas Metropolitan Area, United States

Overview

Sarah Daly is the Director of Digital Retention at Clarivate, with over a decade of experience in SaaS client relations, specializing in ROI and growth for the IP industry. A graduate of the University of California, Santa Cruz, colleagues describe her as a knowledgeable and trusted advisor.

She is focused on continuous improvement, recently seeking impactful courses and conferences to enhance her teams skills and the customer success organization for the upcoming year.

She holds a certification in Organizing Your Remote Office for Maximum Productivity, indicating a focus on operational efficiency.

Personality Overview

Decisive

Very Quick

Candid & Clear

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They respond better to strong and respectful interactions.

Topics They Care About

Elevating Customer Experience
Her professional headline is "Optimizing Tools and Technology to Elevate the Customer Experience, " making it a primary focus of her work at Clarivate.
Customer Success Operations
She has held multiple leadership roles in CS Operations and holds a specific certification in this field, showing deep expertise.
Supporting IP Professionals
Her introduction states a current focus on understanding and collaborating with clients and teams within the Intellectual Property industry.

Media Appearances

Sarah has no verified media appearances

Work History

1-2026
Director Digital Retention at Clarivate
3-2024 - 2-2026
Director Customer Success Operations and Enablement at Clarivate
9-2023 - 3-2024
Sr. Manager Customer Success Operations & Enablement at Clarivate
1-2022 - 9-2023
Regional Director - Customer Success North America Consumer, Manufacturing & Technology at Clarivate
1-2021 - 1-2022
Senior Customer Success Manager at Clarivate

Education

2001 - 2005
BA from University of California, Santa Cruz

More Information

Social Presence :

Prographics :

Exp : 19 Location : Austin, Texas Metropolitan Area, United States Job Level : Mid-senior Designation : Director Digital Retention at Clarivate
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers
  • Be respectful but crisp

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sarah

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • If convinced, they can reach decisions quite fast.
  • Can Sarah take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Sarah

Personality Compatibility


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