Saurabh Chaturvedi

Inquirer
DISC Type : dc

Vice President I - Global Head: Business Transition, Training & Workforce Management at Hexaware Technologies

Mumbai, Maharashtra, India

Overview

Saurabh is a Vice President and Global Head at Hexaware BPS, leading Business Transition, Training, and Workforce Management. He is PMP and Prince2 certified, with extensive experience in leading transitions and solution design across diverse global domains.

He actively engages with topics like Customer Experience, AI, and CSR initiatives, and has been recognized for going "Above and Beyond. " Saurabh also has a background in BSC from Mithibai College.

He has successfully implemented projects across multiple geographies including India, Mexico, US, Russia, Dubai, Poland, and Singapore.

Personality Overview

Hard To Convince

ROI Conscious

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Business Transitions
As Global Head of Business Transition, Training, and WFM at Hexaware BPS, Saurabh is deeply involved in ensuring successful global project rollouts.
Workforce Management
His role encompasses global head responsibilities for Workforce Management, indicating a strong focus on optimizing labor and efficiency.
Process Training
Saurabh recently posted about a GM - Process Training BPO role, highlighting his interest in training delivery, particularly for customer service verticals.

Media Appearances

Touchless Transition Framework & Approach – Podcast Episode. Featured in Hexaware Technologies

See Now

Work History

7-2024
Vice President I - Global Head: Business Transition, Training & Workforce Management at Hexaware Technologies
7-2021 - 6-2024
Deputy Vice President, Global Head - Transition, Training, WFM at Hexaware Technologies
9-2019 - 6-2021
Associate Vice President, Global Head - Transition, Training, WFM at Hexaware Technologies
7-2017 - 8-2019
Head - Transition, Training - Hexaware Business Process Services at Hexaware Technologies
7-2016 - 7-2017
Head - Transition - Hexaware BPS at Hexaware Technologies

Education

2000 - 2003
BSC from Mithibai College
Education details unavailable from Sacred Heart Boys High School

More Information

Social Presence :

Prographics :

Exp : 19 Location : Mumbai, Maharashtra, India Job Level : Senior Designation : Vice President I - Global Head: Business Transition, Training & Workforce Management at Hexaware Technologies
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Insights For Selling To Saurabh

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Saurabh is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Saurabh

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Saurabh move?

  • Their decision making speed is somewhere in the middle.
  • Can Saurabh take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Saurabh

Personality Compatibility


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