Scott Haack is a strategic leader with extensive experience directing large, multi-site contact centers for major financial companies, including Wells Fargo, Marsh & McLennan, and Principal Financial Group. He excels at driving operational excellence by translating national initiatives into effective tactical programs. He holds a Bachelor of Science in Business Administration & Management.
Scott shows an interest in community and health-focused services, indicated by his following of companies like Moms Meals, which provides home-delivered meals, often to seniors.
He holds an active Nationwide Mortgage Licensing System & Registry (NMLSR) ID, a specific credential for a leader in the mortgage contact center industry.
Scott Haack
Vice President -National Contact Center at Wells Fargo
Des Moines, Iowa, United States
Overview
Topics They Care About
Contact Center Leadership
Manages large, multi-site telesales, operations, and customer service platforms for major financial institutions.
Operational Excellence
Focuses on interpreting national strategy into effective tactical programs that exceed expectations and drive team performance.
Strategic Planning
Proven ability in strategic planning and execution, with a focus on building consensus across cross-functional teams.
Media Appearances
Scott Haack - Vice President -National Contact Center at Wells Fargo | The Org. Featured in The Org
Work History
10-2004
Vice President -National Contact Center at Wells Fargo
Sr Vice President Affinity Group Services at Marsh & McLennan Companies
Manager at Principal Financial Group
Education
Education details unavailable from Bachleor of Science: Business Administration & Management
More Information
Social Presence :
Prographics :
Exp : 21
Location : Des Moines, Iowa, United States
Job Level : Senior
Designation : Vice President -National Contact Center at Wells Fargo
