Serena Wang

Observer
DISC Type : ci

Vice President Operations Excellence at Zūm

Greater Seattle Area, United States

Overview

Serena has no verified overview

Personality Overview

Assertive

Curious

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Serena has no verified topics they care about

Media Appearances

Serena has no verified media appearances

Work History

3-2026
Vice President Operations Excellence at Zūm
7-2021
Senior Director of Operations and Strategy at Zūm
1-2019 - 8-2021
Director of Growth & Strategy at Zūm
7-2014 - 5-2016
Pathways Operations Manager- Inventory Control & Quality Assurance at Amazon
6-2013 - 8-2013
Business Development Intern at Ortiz Industry, Inc.

Education

2012 - 2014
Master of Business Administration (M.B.A.) from University of Michigan

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Seattle Area, United States Job Level : Senior Designation : Vice President Operations Excellence at Zūm
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Insights For Selling To Serena

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Serena is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Serena

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Serena move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Serena take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Serena

Personality Compatibility


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