Sergio Sánchez de Santiago

Researcher
DISC Type : Cs

Director de Operaciones y Prevención del Fraude at Banregio

Mexico City, Mexico

Overview

Sergio Sánchez de Santiago is a seasoned financial services professional with 15 years of expertise in credit risk, fraud prevention, and operations. As the Director of Operations and Fraud Prevention at Banregio, he leverages his extensive background from Banco Santander. He holds a degree from Universidad Nacional Autónoma de México and a diploma from Harvard Business School.


He holds certifications in Basic Cybersecurity and Money Laundering Prevention, demonstrating a commitment to security and compliance in his field.

Personality Overview

ROI Seeker

Cost Conscious

Process Focused

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Prevención de Fraude
His career is centered around fraud prevention, including implementing controls to mitigate identity theft and operational risks in credit processes.
Gestión de Riesgos
With 15 years of experience in credit risk, he has managed decision models and overseen risk mitigation for retail portfolios.
Control de Operaciones
As Director of Operations, he focuses on internal controls, process improvement, and managing audits to ensure operational integrity.

Media Appearances

Sergio has no verified media appearances

Work History

7-2025
Director de Operaciones y Prevención del Fraude at Banregio
12-2020 - 7-2025
Sub Director de Calidad y Prevención del Fraude at Banco Santander Mexico
6-2018 - 12-2020
Sub Director Control y Seguimiento at Banco Santander Mexico
7-2017 - 5-2018
Model Owner at Banco Santander Mexico
8-2013 - 7-2017
Gerente de Procesos Delegados (prevención del fraude) at Banco Santander Mexico

Education

2008 - 2012
Licenciatura en Administración from Universidad Nacional Autónoma de México
2010 - 2011
Diplomado de management from Harvard Business School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Mexico City, Mexico Job Level : Mid-senior Designation : Director de Operaciones y Prevención del Fraude at Banregio
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Insights For Selling To Sergio

During A Call Or A Meeting

DO's

  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Actively address their concerns around change, risk, and acceptance by users

DONT's

  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sergio is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Sergio

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Sergio move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Sergio take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Sergio

Personality Compatibility


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