Shana Hafterson in

Shana Hafterson

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Head of AMER CX Channel at Zoom
📍 Scottsdale, Arizona, United States

Shana Hafterson is the Head of AMER CX Channel at Zoom, leveraging over 15 years of expertise in customer experience and channel sales from her time at Zoom and Five9. People who have worked with her describe her as informative and detailed. She attended Western Illinois University for Business Management.

Outside of work, Shana is an entrepreneur with a passion for the beauty industry. She lives in Arizona and maintains a strong wellness routine, starting her day with a 15, 000-step walk with her goldendoodle Bruce, daily meditation, and reading non-fiction books.

She describes her executive superpower as being able to see and match patterns to execute processes and scale a business.

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Experience
12 Years
Current Role
Head of AMER CX Channel
Job Level
Mid-senior
Location
Scottsdale, Arizona, United States
Personality Overview

How Shana shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Shana cares about

CX Transformation
As a leader at Zoom, she is an expert on the company's evolution into a full-scale customer experience platform, emphasizing AI and video support.
Channel Growth
Her career is focused on building high-performance channel and sales teams, and she excels at executing processes to grow the business.
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Career

Work history

3-2024
Head of AMER CX Channel
Zoom
8-2023 - 3-2024
ZCX Strategic Channel Lead
Zoom
1-2022 - 8-2023
Director, Global DMR Channel
Five9
8-2020 - 1-2022
National Partner Manager
Five9
1-2020 - 1-2022
Channel Sales Manager
Five9
In the press

Media appearances

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Education
2003 - 2007
Business Management
Western Illinois University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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