Shannen Hill in

Shannen Hill

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Billing Contacts Team Manager at South West Water
📍 Exeter, England, United Kingdom

Shannen is a Billing Contacts Team Manager at South West Water, bringing expertise in customer experience, problem-solving, and office administration. She is skilled in customer service management and billing systems, with a background at South Devon College.

Outside of work, Shannen enjoys celebrating small wins, reflecting on growth, and appreciating moments that matter, as evidenced by her teams achievement cake celebration.

Shannen has progressed through customer-facing roles, from Customer Service Representative to Billing Contacts Team Manager, all within South West Water.

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Current Role
Billing Contacts Team Manager
Location
Exeter, England, United Kingdom
Personality Overview

How Shannen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shannen cares about

Customer Experience
Her roles at South West Water, from Customer Service Representative to Billing Contacts Team Manager, consistently highlight her focus on customer satisfaction and experience.
Team Development
Her recent post about celebrating team achievements and reflecting on growth, learning, and confidence indicates a strong interest in team and personal development.
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Career

Work history

11-2019
Billing Contacts Team Manager
South West Water
5-2016 - 11-2019
Billing Specialist
South West Water
9-2014 - 5-2016
Customer Service Representative
South West Water
2-2014 - 8-2014
Bench manager
Pizza Hut
8-2013 - 2-2014
Food Server
Pizza Hut
In the press

Media appearances

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Education
9-2019 - 8-2021
CMI Level 3 Diploma
South Devon College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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