Shannen Hill

Go-getter
DISC Type : d

Billing Contacts Team Manager at South West Water

Exeter, England, United Kingdom

Overview

Shannen is a Billing Contacts Team Manager at South West Water, bringing expertise in customer experience, problem-solving, and office administration. She is skilled in customer service management and billing systems, with a background at South Devon College.

Outside of work, Shannen enjoys celebrating small wins, reflecting on growth, and appreciating moments that matter, as evidenced by her teams achievement cake celebration.

Shannen has progressed through customer-facing roles, from Customer Service Representative to Billing Contacts Team Manager, all within South West Water.

Personality Overview

Decisive

Challenger

Self-Confident

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
Her roles at South West Water, from Customer Service Representative to Billing Contacts Team Manager, consistently highlight her focus on customer satisfaction and experience.
Team Development
Her recent post about celebrating team achievements and reflecting on growth, learning, and confidence indicates a strong interest in team and personal development.
Billing Systems
As a Billing Contacts Team Manager and former Billing Specialist, she possesses practical experience and skills in managing billing processes and systems.

Media Appearances

Shannen has no verified media appearances

Work History

11-2019
Billing Contacts Team Manager at South West Water
5-2016 - 11-2019
Billing Specialist at South West Water
9-2014 - 5-2016
Customer Service Representative at South West Water
2-2014 - 8-2014
Bench manager at Pizza Hut
8-2013 - 2-2014
Food Server at Pizza Hut

Education

9-2019 - 8-2021
CMI Level 3 Diploma from South Devon College

More Information

Social Presence :

Prographics :

Exp : N/A Location : Exeter, England, United Kingdom Job Level : N/A Designation : Billing Contacts Team Manager at South West Water
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Insights For Selling To Shannen

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shannen is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Shannen

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Shannen move?

  • Their decision making speed is somewhere in the middle.
  • Can Shannen take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Shannen

Personality Compatibility


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