Shikha Priyadarshni in

Shikha Priyadarshni

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Director, Customer Support Operations at Chegg Inc.
📍 Bengaluru, Karnataka, India

Shikha Priyadarshni is the Director of Customer Support Operations at Chegg, bringing over 11 years of experience in scaling CX functions across EdTech, FinTech, and SaaS. She specializes in enhancing operational efficiency through data and GenAI-driven automation. A Bachelor of Engineering graduate, she also holds a Lean Six Sigma Green Belt certification.

Shikha is a "Harry Potter fan" who draws leadership lessons from the series and is passionate about building positive team cultures by hiring for mindset. Her social media activity shows a keen interest in the details of e-commerce user experience, and she publicly expresses gratitude for influential mentors in her career.

She co-authored a publication on a "Translator for Deaf and Dumb, " showing an early interest in creating accessible communication technology.

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Experience
10 Years
Current Role
Director, Customer Support Operations
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Decision Approach
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Priorities

Topics Shikha cares about

AI in Customer Experience
Implemented GenAI-driven automation at Chegg to improve resolution rates and reduce operational costs by 11%, demonstrating a focus on practical AI applications in CX.
Building CX Teams
Her experience includes building customer experience and support teams from the ground up and scaling them to over 100 members across various tech sectors.
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Career

Work history

8-2025
Director, Customer Support Operations
Chegg Inc.
9-2022 - 8-2025
Sr. Manager, Program Management CX
Paytm Payments Bank
12-2021 - 8-2022
Customer Relationship Management Lead (Head)
Bolt.Earth
10-2019 - 11-2021
Head of Customer Success
Traform, Inc.
3-2019 - 10-2019
Senior customer success manager
SellerApp
In the press

Media appearances

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Education
2010 - 2014
Bachelor of Engineering (BE)
B. M. S. College of Engineering
2008 - 2010
+2
D.A.V. Public School, Adityapur
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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