Shikha Priyadarshni

Initiator
DISC Type : Di

Director, Customer Support Operations at Chegg Inc.

Bengaluru, Karnataka, India

Overview

Shikha Priyadarshni is the Director of Customer Support Operations at Chegg, bringing over 11 years of experience in scaling CX functions across EdTech, FinTech, and SaaS. She specializes in enhancing operational efficiency through data and GenAI-driven automation. A Bachelor of Engineering graduate, she also holds a Lean Six Sigma Green Belt certification.

Shikha is a "Harry Potter fan" who draws leadership lessons from the series and is passionate about building positive team cultures by hiring for mindset. Her social media activity shows a keen interest in the details of e-commerce user experience, and she publicly expresses gratitude for influential mentors in her career.

She co-authored a publication on a "Translator for Deaf and Dumb, " showing an early interest in creating accessible communication technology.

Personality Overview

Conviction Driven

Risk-Accepting

Confident

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Topics They Care About

AI in Customer Experience
Implemented GenAI-driven automation at Chegg to improve resolution rates and reduce operational costs by 11%, demonstrating a focus on practical AI applications in CX.
Building CX Teams
Her experience includes building customer experience and support teams from the ground up and scaling them to over 100 members across various tech sectors.
Positive Team Culture
Frequently posts about the importance of hiring for traits like passion and ownership, believing a single negative presence can harm a team's well-being and progress.

Media Appearances

Shikha has no verified media appearances

Work History

8-2025
Director, Customer Support Operations at Chegg Inc.
9-2022 - 8-2025
Sr. Manager, Program Management CX at Paytm Payments Bank
12-2021 - 8-2022
Customer Relationship Management Lead (Head) at Bolt.Earth
10-2019 - 11-2021
Head of Customer Success at Traform, Inc.
3-2019 - 10-2019
Senior customer success manager at SellerApp

Education

2010 - 2014
Bachelor of Engineering (BE) from B. M. S. College of Engineering
2008 - 2010
+2 from D.A.V. Public School, Adityapur

More Information

Social Presence :

Prographics :

Exp : 10 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Director, Customer Support Operations at Chegg Inc.
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Insights For Selling To Shikha

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shikha is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Shikha

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Shikha move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Shikha take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Shikha

Personality Compatibility


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