Shona Fenner in

Shona Fenner

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Director of CX Operations at PetDesk
📍 San Diego, California, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
8 Years
Current Role
Director of CX Operations
Job Level
Mid-senior
Location
San Diego, California, United States
Personality Overview

How Shona shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shona cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

4-2024
Director of CX Operations
PetDesk
10-2023 - 4-2024
Senior CX Operations Manager
PetDesk
10-2021 - 10-2023
Sr. Customer Success Operations Manager
PetDesk
11-2013 - 8-2014
Satisfaction Assurance Associate
CustomInk
8-2012 - 11-2013
Sales & Service Representative
CustomInk
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2008 - 2010
Master's Degree
University of North Carolina at Greensboro
2003 - 2007
Bachelor's Degree
Mary Baldwin University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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