Shona Fenner

Trailblazer
DISC Type : DI

Director of CX Operations at PetDesk

San Diego, California, United States

Overview

Shona has no verified overview

Personality Overview

Charismatic

Informal

Persuasive

They like to keep things under control.  They are more likely to be open to unproven but exciting technologies. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Shona has no verified topics they care about

Media Appearances

Shona has no verified media appearances

Work History

4-2024
Director of CX Operations at PetDesk
10-2023 - 4-2024
Senior CX Operations Manager at PetDesk
10-2021 - 10-2023
Sr. Customer Success Operations Manager at PetDesk
11-2013 - 8-2014
Satisfaction Assurance Associate at CustomInk
8-2012 - 11-2013
Sales & Service Representative at CustomInk

Education

2008 - 2010
Master's Degree from University of North Carolina at Greensboro
2003 - 2007
Bachelor's Degree from Mary Baldwin University

More Information

Social Presence :

Prographics :

Exp : 8 Location : San Diego, California, United States Job Level : Mid-senior Designation : Director of CX Operations at PetDesk
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Insights For Selling To Shona

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Display high self-confidence and expect them to have a strong personality.
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shona is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Shona

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Shona move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Shona take some risk or not?

  • They can take risks if necessary.

You And Shona

Personality Compatibility


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