Shuchi Khurana

Researcher
DISC Type : Cs

Vice President, Global Customer Experience at Chubb

New York, New York, United States

Overview

Shuchi has no verified overview

Personality Overview

ROI Seeker

Soft Communicator

Cost Conscious

They are always well-planned and adopt a systematic approach.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Shuchi has no verified topics they care about

Media Appearances

Shuchi has no verified media appearances

Work History

6-2019
Vice President, Global Customer Experience at Chubb
6-2015 - 6-2019
Senior Director, Customer Experience and Voice of Customer at Northwestern Mutual
5-2010 - 4-2014
Director, Marketing and Customer Experience at American Express
10-2001 - 12-2008
Senior Marketing Leader at Dell Inc.

Education

MBA from Texas McCombs School of Business
Master's degree from National Institute of Fashion Technology India

More Information

Social Presence :

Prographics :

Exp : 21 Location : New York, New York, United States Job Level : Senior Designation : Vice President, Global Customer Experience at Chubb
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Insights For Selling To Shuchi

During A Call Or A Meeting

DO's

  • Use a presentation with information before getting into a live product walkthrough
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Actively address their concerns around change, risk, and acceptance by users

DONT's

  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shuchi is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Shuchi

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Shuchi move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Shuchi take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Shuchi

Personality Compatibility


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