Sian Chalker in

Sian Chalker

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Risk & Incident Manager at ClearBank
📍 Gillingham, England, United Kingdom

Sian Chalker is a Risk & Incident Manager with 15 years of banking industry experience. An ITIL-accredited leader in Operational Excellence and People Development, she specializes in managing incidents, risk, and governance for IT functions. She holds an NVQ in Customer Service Management from BPP University.

She successfully built a dedicated technology incident management function from the ground up in a previous role, a challenge where she exceeded all expectations.

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Experience
9 Years
Current Role
Risk & Incident Manager
Job Level
Middle
Location
Gillingham, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sian cares about

Incident Management
Her core expertise involves building and leading incident management functions. A recommendation praised her for significantly raising the bar for incident handling in a previous role.
Operational Excellence
Described as a natural leader in this area, focusing on service delivery, audit, and orchestrating controls and governance for operational and IT functions.
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Career

Work history

2-2023
Risk & Incident Manager
ClearBank
10-2022 - 2-2023
Risk Event & Incident Manager
Vanquis Bank & MoneyBarn
10-2021 - 2-2023
Incident Manager
Vanquis Bank & MoneyBarn
5-2017 - 10-2021
Process and Change Team Leader
Vanquis Bank & MoneyBarn
5-2011 - 3-2012
Customer Service Representative
Vanquis Bank
In the press

Media appearances

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Education
2018 - 2019
NVQ
BPP University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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