Sian Chalker

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DISC Type : s

Risk & Incident Manager at ClearBank

Gillingham, England, United Kingdom

Overview

Sian Chalker is a Risk & Incident Manager with 15 years of banking industry experience. An ITIL-accredited leader in Operational Excellence and People Development, she specializes in managing incidents, risk, and governance for IT functions. She holds an NVQ in Customer Service Management from BPP University.

She successfully built a dedicated technology incident management function from the ground up in a previous role, a challenge where she exceeded all expectations.

Personality Overview

Risk-averse

Procedural

Slow To Decisions

They usually go by the book, following all rules and procedures.  They are unlikely to become strong champions as they don't prefer pushing other people. They are good and approachable with everyone, internally and externally.

Topics They Care About

Incident Management
Her core expertise involves building and leading incident management functions. A recommendation praised her for significantly raising the bar for incident handling in a previous role.
Operational Excellence
Described as a natural leader in this area, focusing on service delivery, audit, and orchestrating controls and governance for operational and IT functions.
Risk & Governance
Her current role focuses on managing risk and implementing governance frameworks in the fast-paced banking sector, ensuring stability and control.

Media Appearances

Sian has no verified media appearances

Work History

2-2023
Risk & Incident Manager at ClearBank
10-2022 - 2-2023
Risk Event & Incident Manager at Vanquis Bank & MoneyBarn
10-2021 - 2-2023
Incident Manager at Vanquis Bank & MoneyBarn
5-2017 - 10-2021
Process and Change Team Leader at Vanquis Bank & MoneyBarn
5-2011 - 3-2012
Customer Service Representative at Vanquis Bank

Education

2018 - 2019
NVQ from BPP University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Gillingham, England, United Kingdom Job Level : Middle Designation : Risk & Incident Manager at ClearBank
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Insights For Selling To Sian

During A Call Or A Meeting

DO's

  • Show willingness to accommodating their needs or requests
  • Talk about refund and cancellation policy if the need arises
  • If possible, connect them to existing customers

DONT's

  • Don’t rush them to make quick decisions
  • Avoid saying anything that sounds like a risky proposition
  • Don’t keep pushing them for a straight answer, just make your own conclusions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sian is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Sian

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Sian move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Sian take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Sian

Personality Compatibility


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