Stephanie D.

Observer
DISC Type : ci

Head of Smart Metering at Southern Water

Greater Southampton Area, United Kingdom

Overview

Stephanie is the Head of Smart Metering at Southern Water, where she leads a major five-year program to install one million smart meters. An experienced operational leader with a background at Thames Water, she specializes in managing diverse teams, driving performance, and delivering efficient outcomes. She holds a Bachelor of Laws degree.

Stephanie is a passionate advocate for servant leadership and customer service, consistently balancing decision-making with a focus on continuous improvement. She is known for building collaborative, cross-functional relationships to create value and foster employee engagement.

Unique fact: Despite her senior operational role in the water industry, Stephanies academic background is in law.

Personality Overview

Assertive

Example Seeker

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Smart Metering Programs
Currently leading a 5-year, 1-million-unit smart meter installation program at Southern Water to transform customer water usage and reduce overall demand.
Water Network Performance
Previously Head of Water Networks, she has a proven track record of strengthening performance, reducing leakage, and minimizing supply interruptions.
Servant Leadership
Explicitly identifies with this leadership style, focusing on employee engagement and developing high-performing teams to collectively deliver for customers.

Media Appearances

Stephanie has no verified media appearances

Work History

3-2026
Head of Smart Metering at Southern Water
6-2023 - 3-2026
Head of Water Networks and Customer at Southern Water
2-2020 - 5-2023
Head of Operational Customer Contact at Thames Water
1-2018 - 1-2020
Head of Wholesale Water Service Management Centre at Thames Water
6-2017 - 12-2017
Project Manager at Thames Water

Education

2010 - 2011
Legal Practice Course from College of Law Guildford
2007 - 2010
Bachelor of Laws (LLB) from University of Southampton

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Southampton Area, United Kingdom Job Level : Mid-senior Designation : Head of Smart Metering at Southern Water
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Help them understand the risk aspect fully while inspiring confidence
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Stephanie

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • They like to analyze well and then make their decisions.
  • Can Stephanie take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Stephanie

Personality Compatibility


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