Stephanie Mirch

Energizer
DISC Type : I

Head of Customer Success at Nanit

Schenectady, New York, United States

Overview

Stephanie has no verified overview

Personality Overview

Full Of Energy

Believer

Informal

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Stephanie has no verified topics they care about

Media Appearances

Stephanie has no verified media appearances

Work History

9-2018
Head of Customer Success at Nanit
2-2015 - 12-2015
Customer Service Operations Manager (promoted December 2015) at Wink, Inc.
4-2014 - 8-2018
Director of Customer Support Operations (formaly Wink Inc. and Quirky, Inc.) at i.am+
4-2014 - 2-2015
Customer Service Supervisor (promoted Febraruy 2015) at Quirky
6-2004 - 4-2014
Team Lead, Dual Accounts/CIS at Aflac

Education

1998 - 2008
Bachelor’s Degree from Russell Sage College

More Information

Social Presence :

Prographics :

Exp : 19 Location : Schenectady, New York, United States Job Level : Mid-senior Designation : Head of Customer Success at Nanit
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Stephanie

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Stephanie take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Stephanie

Personality Compatibility


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