Stephen Schwartz in

Stephen Schwartz

Trailblazer · DISC type ID
Director, Customer Service, Experience & Vendor Management at The College Board
📍 Reston, Virginia, United States

A seasoned leader with 20 years of experience in product, project, and operations management, currently serving as a Director at The College Board. He specializes in customer engagement and process improvement, holding a B. B. A. from the University of Maryland. Colleagues describe him as bright, hardworking, and loyal.

He drove 48 consecutive months of year-over-year improvements in customer satisfaction, cost reductions, and brand perception.

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Experience
10 Years
Current Role
Director, Customer Service, Experience & Vendor Management
Job Level
Mid-senior
Location
Reston, Virginia, United States
Personality Overview

How Stephen shows up

Charismatic
Values Relationships
Friendly But Fast

They respond better to a combination of speed and relationship. They do not mind taking risks and can make hard decisions, if necessary. They are charming and have the ability to align others behind their decisions.

Priorities

Topics Stephen cares about

Customer Experience
Focuses on improving customer satisfaction, achieving a 48-month straight record of YoY CSAT improvement in his director role at The College Board.
Vendor Management
His title and experience highlight a focus on managing vendor partners and successfully transitioning business lines while improving all KPIs.
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Career

Work history

Director, Customer Service, Experience & Vendor Management
The College Board
4-2016
Principal - Non-Equity Partner
Infinitive
4-2002 - 3-2013
Global eCommerce Operations and Vendor Manager
Time Warner
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Business Administration (B.B.A.)
University of Maryland
Education details unavailable
University of Scranton
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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