Stephen Schwartz

Trailblazer
DISC Type : ID

Director, Customer Service, Experience & Vendor Management at The College Board

Reston, Virginia, United States

Overview

A seasoned leader with 20 years of experience in product, project, and operations management, currently serving as a Director at The College Board. He specializes in customer engagement and process improvement, holding a B. B. A. from the University of Maryland. Colleagues describe him as bright, hardworking, and loyal.

He drove 48 consecutive months of year-over-year improvements in customer satisfaction, cost reductions, and brand perception.

Personality Overview

Charismatic

Values Relationships

Friendly But Fast

They respond better to a combination of speed and relationship.  They do not mind taking risks and can make hard decisions, if necessary. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Customer Experience
Focuses on improving customer satisfaction, achieving a 48-month straight record of YoY CSAT improvement in his director role at The College Board.
Vendor Management
His title and experience highlight a focus on managing vendor partners and successfully transitioning business lines while improving all KPIs.
Process Improvement
Develops and implements strategies to improve organizational efficiency, leveraging his background in Process Engineering and Lean Six Sigma.

Media Appearances

Stephen has no verified media appearances

Work History

Director, Customer Service, Experience & Vendor Management at The College Board
4-2016
Principal - Non-Equity Partner at Infinitive
4-2002 - 3-2013
Global eCommerce Operations and Vendor Manager at Time Warner

Education

Bachelor of Business Administration (B.B.A.) from University of Maryland
Education details unavailable from University of Scranton

More Information

Social Presence :

Prographics :

Exp : 10 Location : Reston, Virginia, United States Job Level : Mid-senior Designation : Director, Customer Service, Experience & Vendor Management at The College Board
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Help them visualize the impact of their decision
  • Display high self-confidence and expect them to have a strong personality.

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking them how they truly feel about your product
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Stephen

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Stephen take some risk or not?

  • They can take risks if necessary.

You And Stephen

Personality Compatibility


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