Sukhy Pooni

Enthusiast
DISC Type : i

Head of Collections at Octopus Energy

Nottinghamshire, England, United Kingdom

Overview

Sukhy Pooni is the Head of Collections at Octopus Energy, a collaborative leader with over 15 years of experience in the energy industry. With a BSc from De Montfort University, she has a proven track record of improving the customer experience by identifying and resolving process conflicts and bottlenecks.


She played a pivotal role in the launch of Robin Hood Energy, a not-for-profit supplier established to support people in fuel poverty.

Personality Overview

Amiable & Agreeable

Optimistic

Story Driven

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Experience
Focuses on improving the customer journey by breaking down barriers and resolving process conflicts to enhance satisfaction.
Tackling Fuel Poverty
Was a key part of launching Robin Hood Energy, a not-for-profit supplier created specifically to support people struggling with fuel poverty.
B2B Market Entry
Successfully defined processes, passed audits, and established key contracts to enable a new energy supplier to enter the B2B market.

Media Appearances

Sukhy has no verified media appearances

Work History

2-2025
Head of Collections at Octopus Energy
3-2021 - 3-2025
Regional Leader at Octopus Energy at Octopus Energy
4-2019 - 3-2021
Head of B2B at Robin Hood Energy
10-2015 - 3-2021
Commercial Manager at Robin Hood Energy
2-2015 - 11-2015
Customer service manager sales at Nottingham City Council

Education

2000 - 2003
BSc from De Montfort University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Nottinghamshire, England, United Kingdom Job Level : Mid-senior Designation : Head of Collections at Octopus Energy
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Insights For Selling To Sukhy

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sukhy is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Sukhy

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Sukhy move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Sukhy take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Sukhy

Personality Compatibility


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